[Resolved] Airtel DTH Service — Non Attendance of complaint even after calling to Customer care and local Service centre

aka_mukul

from Mumbai, Maharashtra

Address:

Lucknow, Uttar Pradesh

I have Airtel DTH connection. It's showing NO SINGNAL since 18 July 2010. I was able to lodge complaint after 1 Hr continuously calling on CC no . Atlast at 14:05 I have got complaint No:3332789 and representative promised me it will be attended before 18:00 O'clock same day. But it was not attended, on next day when I have called to local Lucknow Service centre with reference to complaint number they have denied and told me They havn't received this complaint alloted. Local Lucknow centre has also given me Complaint No. B4 for the same but even after 10 number of reminder calls its not been attended.

I am not able to understand How they are managing the services.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sharmasuresh007

from Delhi, Delhi

I have installed Airteldth in JAN 2010 and again made mistake of my life to renew it in feb 2011 for one more year, actually the trouble started way back in 2010 it self but after so many complaints it seems that no body is willing to do his duty honestly, in October when i was troubled by the AirtelDTH i tried to make the complaints to Customer care but those who are sitting in the customer care area do not have the proper training they people always made false promise and their seniors also, even though i had sent mail to the nodal officer Mr. Pawan Garg but this gentleman do not even bother to reply to my mail, i am surprised to see the behaviour of this so called nodal officer, now again position is the same problem after so many complaints i just get the SMS that your problem is solved if not please call [protected], when i attempts to call this stupid fellow either he or her cellphone is busy or he or she do not take the call. I here by request the concern person to take appropriate actions against all these culprits if not possible to Dukandari bund kar den.
I know very well that kisi ke kan pe zoon nahin rengegi, my cell no. is [protected] . my cus id is [protected]

capt_sharma123

from Nichlaul, Uttar Pradesh

hi
my customer id is [protected] from 09.05.2011 my air-tel top box is not working and daily i am making phone calls to the customer care. till 24.05.2011 nothing has been done regarding the same. is it possible i can complaint regarding the same anywhere.

aswin123123

from Bengaluru, Karnataka

hi

dont prefer Airtel dth for anyone.. Worst service. i bought Airtel DTh and for 4 days they didnt install and they didnt give my money back also... the customer care people also un professional.