Airtel - DTH Service — Not working Airtel DTH

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Mr Mittal,

This is to draw your attention to my Airtel DTH with customer ID [protected]. This connection has not been working since since Aug 19. I registered a complaint on Aug 20, 2012 morning and since then have been following up daily on customer care for resolution of this issue. It is 25th Aug today and no resolution has been made. I have also written several emails at customer care. Everytime i get a response that your compliant has been registered. The airtel engineer did finally make a visit 2 days back but they have not been able to resolve the issue and neither are we getting any response from airtel. I fail to understand how airtel is different than any local cable operator. I am sure, the cable operator would have fixed the issue by now. I have also connected with Lucknow regional service head but no respite. This is utter harassment and that too when we are paying the money. Would expect a resolution by earliest. I can go for alternate service but I want Airtel to pay for my new connection and also refund the money for last few days for which the TV has not been working. Please respond at [protected]@yahoo.com.

Regards,
Arti