[Resolved] Airtel DTH Services — Inability to resolve technical problem | |||
This is regarding the Customer ID: [protected] (Registered mobile no. [protected]) which I own and I had been having serious issue with Airtel DTH Set Top Box. - The problem started in November 2011 with no sound with the DTH box in any channel. - The box was replaced with “so called” repaired/refurbished Box on complaining after 3 follow-ups @750/-. - The performance of the box had been terrible just after 2 months and of and on I had been facing issue with the sound. - 2 weeks back it became worse and on June 23rd I booked on more complaint, no one attended and to my surprise the complaint was closed. - I raised a complaint again after few days, and the again my box was replaced @ 750/-. This went bad within 3 days. I paid Rs. 100/- each time someone comes and replace the box. - I raised a complaint few days again to get fixed (Refe No.[protected] - Can anyone tell what the heck is this service all about? I paid 1700/- in last 6 months for the sack of getting a horrible service altogether. - Other problem is your website is terribly slow website which never works on time, for which I am unable to get my Customer ID as well. So I giving my registered mobile no. for your reference. - I raised at least 5 -10 complaints probably in last 10-12 days. Overall ::: Pathetic customer care services, poor execution and zero knowledge on hardware/software in the LSP’s (local service executives) the three I met, less commitment, always in hurry to meet the next customer, worst in class overall service from the back office (Phone no.s given [protected] & [protected]), unprofessional behavior of the back office respondents. All I need is to get my issue resolved. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
AIRTEL DIRECT TO HOME — Untimely termination of telecast
I have purchased Airtel Direct To Home (DTH) in February-2011. I have been given customer ID - [protected]. I had paid Rs. 2700 initially to the supplier/installer which as per him included the one time cost of the set top box and transmission of a Package worth Rs. 225 for 6 months. With an additional combo of English movie channels the package worth 300 Rs. was supposed to be trasmitted to me for 4 months. Now its not even two months that the english channels have been terminated and I am getting a cutinuous recharge request from Airtel.Airtel DTH — Non resolution of complaint
I had added top up of additional channels Discovery Science with Turbo,Fox Crime,Movies Now .But the channels were not activated even after 24 hrs.I called cutomer care 23March 2011 ,they replied that dish realignment needs to be done ,only then the subscribed channels will be activated and that this shall be done within 5 days from the date of complain free of cost,some service engineer will contact me.But even after 5 days when complain was not attended,i again called up customer care ,they said it will b attended in 24 hrs.Again i called them on 29Marech 2011 ,they said it will take five more working days.I again called up the same day and asked why 5 days ,they gave some contact number of the local who is supposed to attend my call.But when contacted they gave me another number,which would not pick up the number when called.
This type of service is absolute non-sense...Even the custome care is paid,the toll free is always busy.Horrible service from Airtel..
My customer ID is [protected]..Hope the problem is resolved soon
AIRTEL DIRECT TO HOME — WORST SERVICES FROM AIRTEL D2H
Their is no one reponsible in AirtelI have taken a new Airtel D2H connection on 3RD NOV 2010 and my customer id is [protected]. I called on 13.05.2011 for New connection for Multi room the call center executive confirmed me that connection will be added after collection of Rs 1000/- from me from my home.
After a day when i called they said it will start in 2-3 hours to collect the money and to install the New connection but to my utter surprise no one reverted or called me back for the same.
I again called on 16.05.11 for my status of request but i came to know that no request was lodged on 13.05.11. call center executive gave me request no as 27028 and confirmed me that payment will be collected within a day for the new connection but no one reverted till 18.05.11 evening,
Are all call center executives only makes fool of his exsiting customers, All companies are companing for their products for selling but i think airtel doesn't requires more customers, instead i am behind airtel, airtel should have behind me for the new connection, today's market trend.
today i shouted like anything on call center executive but again they say that they will get the same within a day
FED Up with Airtel for Multo room connection
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Airtel DTH — non resolution of technical problem
Till now I use to appreciate Airtel's Promptness in the services.But my opinion is changed due to the response I got for my last complaint (in fact multiple ).
on 21-September-2010 I complained for "Error Code 2" I got a service request no 3973031. on 24th I got SMS saying that "your service request no 3973031 has been resolved " . But In reality no one visited my house. then on 24th itself I complained once again and this time I got a ref no 3962358. after making several calls and all the promises no one came till 26th. when I inquired the ref no 3973031 was reopened with msg "Wrong Resolution (Domino)" I have no idea what domino means . So as on 26th there were two requests open. on 27th I got 2 msg "your service request no 3973031 has been resolved" and "your service request no 3973031 has been resolved" one after other. And the problem is still not solved ,and no one has visited my house. In all this process I have made several calls (at least 30 - 35, this number is not exaggerated ) and I have got false promises all the time. Right now my service req no is 4002619 this was also promised to be solved 29th by 9pm on "high priority basis". But at 9pm I received a call from technician that he will visit before 9am today (30th ) ,no surprise to me ,no one has visited In the morning.
Technisian visited in the evening and he replaced the STB ,and told me within half an an hour it will get activated . But AIRTEL ditched me again, it has not been activated yet (1st Oct 2010).