Airtel DTH TV — INSTALLATION NOT DONE AFTER PURCHASE

Address:

Chennai, Tamil Nadu

Hi,

Am Dhanish from chennai, I made a purchase of Airtel Digital HD box as a multi connection add on to customer id [protected] by calling 12148 ( Airtel Direct Sales over Phone ) on August 14th. I Spoke with Indirajit and paid Rs.2120 using credit card via IVR. Reference no of transaction is 20926439. Indirajit promised installation will be done within 48 hours. But still now no action has been taken, did not even got a confirmation message/acknowledgment message for the payment made.

I tried calling lot of times to 12148 and they have been promising installation will be done in next 24 hrs but no response after that. After 3 days of continuous calling, i was informed that i need to reach 12150 to get it installed. I was unable to reach indirajit after the payment.

Then i started calling 12150 for about 20 times till today. I have spoken with executives like neethu,bala etc etc... The worst part is the call got disconnected after problem explanation and callback was promised every time but no call back received.

I am really frustrated with the customer service provided by AIRTEL, its very irritating . I don't know what has to be done next to get the installation done. Anybody please help me out.... My contact no is [protected]