[Resolved] Airtel / DTH — WRONG SERVICE PROVIDED BY AIRTEL DTH | |||
Dear Sir I am Nitin . We have applied for Freedom Pack with AIRTEL DTH . Our customer ID is - [protected]. We applied for this service in October 12 .Our connection was installed on 27/10/12 .We have paid annual subscription of Rs 3290 that was being asked by AIRTEL and we have confirmatory message from them for the same .On 10/01/13 our connection was cut by AIRTEL .We have called their call centre to know the reason . As per them AIRTEL has installed HD pack instead of freedom pack on our TV without our knowledge Rs 3290 is being consumed by January. Now AIRTEL is asking us for more money to get the connection resumed and to continue the service. We have been requesting to reinstall our connection but they are asking for payment .They have been harassing us since last 2 weeks and are behaving very rudely and is unprofessional manner. I am requesting them to change the set top box and let me avail the services till the date till I have paid for but they are constantly demanding more money . I have written several mails to them , talked at their Toll Free no , but of no use . I am not getting any support nor any feedback for my complaint Regards Nitin Wadhwa [protected] Was this information helpful? | |||
Oct 14, 2016 Complaint marked as Resolved Verified Support Feb 01, 2013 Airtel Customer Care's response Namaste Mr.Wadhwa, We would like to inform you that your concern listed 24 Jan. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com. Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 3 Comments | |||
Comments
hi i want to deactivate my cid_b4p services i dont know how it got activated and i am not using these services then too my Rs.7 gets deducted every week.I have launched complaints about 7 to 8 times but then too no action is taken.Kindly deactivate these services for my number.My cell no. is [protected]
Airtel — DTH-Wrong setup box
Hi ,recently i bought a sony bravio (KLV-32CX420) television with free airtel digital TV [HD] connection with 3 months of subscription. When I asked them for a airtel DVR (recorder),they have advised me to recharge my account for 2,000 rs which i have done. Next day i called up the customer care to setup a date for installation, which they have agreed on May 17 2011 along with HD DVR. But the guy just gave us normal HD setup box instead of HD DVR. Regarding this mistake i have called up customer care 12150 numerous times, but each time they tell me that back end team will call me back which does not happen. please look into it.
Here are my details:-
Customer id:- [protected]
Name:- Rajesh Dandu.
thanks,
rajesh.
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