[Resolved]  Airtel — DUPLICATE CHARGING OF INTERNET PLANS

Address:

Pune, Maharashtra

Sir, My Airtel Mobile No. is [protected]. Other than Monthly Plan of Rs. 199/- I have opted for Monthly Internet 2g plan of Rs. 125/- few months back. During end of July 2013, one person from Airtel, called me and explained me that I can go for Rs. 199/- internet Plan which will have unlimited 2G plan. I agreed with him and asked him to replace my present Rs. 125/- plan with this unlimited Rs. 199/- Internet Plan. When I received the bill for the month of July 2013, in the first week of Aug'13, I observed that they have charged both the charges i.e. Rs. 125/- for the entire month of Internet Plan, and Rs. 199/- Internet Plan (though the period is shown as one week, they have charged for the entire month, as I have switched to this plan during the end of the month (July ). I have written several exmails to the customer care, and everytime they replied as if robots are working there, without showing any understanding of my grievance. At last I got fed up writing to these robotical people, and I lastly requested them to deactivate the internet plan of 199/- and keep the original Plan of 125/- . Now this month, I have recieved their bill for the month of August 2013, which again shows they have charged both the plans i.e. 125/- and 199/- internet plans. Please let me know how to convince these people or how to make them understand my messages and getting deactivation of one Internet plan. Thank you K. Unnikrishnan Mob. [protected]