Comments
Airtel — Charging without consumer concern
Today early morning at 02:30 AM, I got an SMS from Airtel stating you have been charged me Rs 30 in lieu of Hello Tune and the Hello Tune has been activated. I had never requested for it and at all not aware of it. I called back to Airtel Customer Care to report it as complaint. At first call, I was able to talk to a customer care executive named Amit. While I was explaining my problem to him, the call got disconnected. When I called back again the option to talk to customer care executive was not available to me anymore.I don't know what kind of fraud is this going on. Now the only option for me to get the go to customer care office, leaving my own work. The fare to and fro to customer care center will be 20 and pain additional to save just RS 30.
So I need to raise this complain, how can all these things can happen to me
Namaste Mr. Nagar,
This is to inform you that your concern listed on 05 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 05 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Nagar,
Further to our discussion dated 05 Apr 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 05 Apr 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Nagar,
We would like to inform you that your concern listed 05 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 05 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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Airtel Sim — Regarding without reason charged
ToThe Aria Manger
Air Tel
Subject :- Regarding without reason charged.
R/ Sir
With due respect fully. I want to keep in ur mind that I m a costumer o[censored]. I have sim airt tel sim with the no of [protected] in sikar rajasthan . sir I m facinf some problem here from last 1 month I have to charged without any surfing on web. Sir here I want to tell u that when I call to call center then what s reply .
1) 3/04/09 thay charged me Rs. 10 then I call call center Mr monoj was there I told him that y my balance reduse then he reply me that u have subscribe starduct service on ur cell but when I say him that I never use this service he go for argue but after all he return me my money .
2) 4/04/09 thay charged me Rs. 15 then I call call center Mr jitu was there I told him that y my balance reduse then he reply me that u have down load a video or audio songs on ur cell but when I say him that I never use this he also go for argue but after all he return me my money .
3) 5/04/09 thay charged me Rs. 20 then I call call center Mr amit was there I told him that y my balance reduse then he reply me that u have down load a java games on ur cell but when I say him that I never use this he also go for argue but after all he return me my money .
after this case I call to miss simren she transfer me to boss ( Mr Deepak ) he assure ma that now u will not face these problem .
after that i charged rs 99 04/04/09 then I call call center Mr manoj was there I told him that y my balance reduse then he reply me that u have down load a jave games on ur cell but when I say him that I don’t load then he assure me that in 2 hour they will give me back my money
after two hour I call again I call again call center that Mr rahul was ther I put in his mind all matter then he assure me that I will get my all amount but when I don’t get then I call again that mr gigraj was there after a long argue he told me that me should go in court n u r free to do anything whatever I can he give me address of office ( C BLOCK MALVIYA NAGAR JAIPUR ) n told me that ur free.
Sir its not the matter of my Rs 99 but the companies reputation . Due to these fellows customer is surfing n after some time company will suffer n it will go down fall
It is requested to u please take action against them n return my Rs 99 so I can b proud to b air tel consumer.
Thanking you
Your s truly
Javed kamaal ([protected])