[Resolved]  Airtel — Extra bill due to Java games

Address:

Bangalore, Karnataka

Dear All ,

This is regarding my airtel no.[protected]. The airtel company charged unwanted java games bill ( worth : 4500 rupees ) on me in Jan and feb-2012.

Where i have not downloaded any games , same i explained to customer care people on first day ( 13 /01/2012 ) when i got first SMS ( which was charge 99 rupees ).

Please check my all complaints, when I called first time to your customer care , your people told that after the bill generation extra money will be deducted, then I waited till the generation of bill.

Please find below complaint lists , same was not solved by your people . if this would have solved ( Java games activation deactivation ) on first day in January, my bill would not crossed 500 per month.

First complaint date : 13/01/2012 , spoke to Chetan ( F[protected]

Second complaint date : 17/01/2012 , spoke to Sandeep ( Group Manager ) (F[protected]
There are so many complaints in the month feb and march -2012.

Airtel customer care people even Nodal officers also don't know how to deactivate the games club...!!!!!!!!!!!!!!
Wantedly airtel people are not activating the such a things to get money from users .
i appreciate some appellate people who gave me only 1000 rupees discount..
But i need total money ( which was due to games downloaded ) discount.

Airtel should show there transparency in this issue..

Mr. .Prashanth[protected] spoken with me on 30-04/2012 and told that 2500 rupees he is going to give concession... but still the customised bill not at reached me..

Dear Nodal officers / Appellate authorities ….. please understand my problem , if I was a guilty I would have paid my bill long back…!

Today recover person came to me ( RAM ) came to me for bill , please act immediately and resolve the issue. My actual call charges not crossed 1500 rupees also.

Still i have hope that airtel wont cheat customers....

Thanks & Regards,
Sangamesh
Airtel No:[protected] Not active )
Alternate #[protected]