[Resolved] Airtel — False billing | |||
Hi...this complaint is regarding billing problem of wi fi connection I've taken with airtel company. My land line no. Is [protected]. This was started with an unlimited plan of 1099 rs. Since past two and a half years(approx). Where I was getting a bill of rs.1350 or 1400 every month which was been paid on regular basis without any default. Now all of a sudden I receive a message saying your bill bill plan is exceeding ur regular bill limit three months back. When inquired I was told ma'am it is some non payment of one of the previous months which is been due ever since but I clarified dat none of my bills are pending. I was misguided for the FIRST TIME HERE. When next month I again received a bill of rs.2500plus I again clarified where I was told dat u have been using upgraded speed. I was not informed about the speed up gradation which was done by default. I told dem to switch my bill plan again to normal plan nd speed. I was told its been done from their side. This was the SECOND TIME I WAS MISGUIDED. I got two messages from the airtel company that from now on the speed limit is been reduced and my previous plan has been activated. Now again third month I'm receiving the bill of rs.5000 plus. Now i was told that speed cannot be reduced. Nobody is helping us out rather it is a harrassment recieving so many calls on ur end nd same story been repeated everytime. Now I want to request u guys please either disconnect my wi fi connection or take the payment of last three months as per my previous plan nd rather I would prefer i[censored] guys please disconnect. I'll be obliged. Else I will file a FIR against airtel for harassing us day in and out. Rather I'll also move to consumer court for the same. If I am wasting so much of time explaining it to ur call centre guys who actually cannot help us out rather than giving us mental pressure all the time for non payment. I instead move to court for some kind of settlement. I hope who so ever is the concerned person will look into the matter and try to solve in the interest of both the parties. Any action infavour will be appreciated. Thanks nd looking for an early and positive response Sonia Dhingra Contact no [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
AirTel — false billing and false information
siri have taken airtel connection last year 2008.
they have given me combo plan (dsl+landline).on feb 2009 i have given the application for disconnection of dsl temperoraly.but i want to continue with my landline.they have told me u just pay 180rs rental and ur landline will have incoming only.after 6 months i want to connect my dsl again.i mail to airtel that as guided by customer care.i asked them that my dsl will b continued with the same plan since im a old customer.they told me yes it willb continued as 499rs rental.
complaint:when the generates bill they have charged me 4000rs extra.they have billed my dsl at 1rs/min.
1.they have given me wrong information about the plan.
2.they have told me that i will b continued with same combo plan
3.they are forwarding my complaints,with wrong subjects in there customer care and complaints.
they say that im denying that i have not use any dsl which is totaly wrong.
I got my Airtel number converted from post paid to pre-paid after clearing the outstanding (as of date).
Today I got a call from Airtel stating that there is some amout due in my post paid connection.
I had cleared all the outstanding amount, my connection was converted to pre-paid only after that.
Now Airtel is telling that they will disconnect my pre-paid unless I pay.
Today I got a call from Airtel stating that there is some amout due in my post paid connection.
I had cleared all the outstanding amount, my connection was converted to pre-paid only after that.
Now Airtel is telling that they will disconnect my pre-paid unless I pay.
This is in reference to my Airtel mobile ([protected] Acc No.[protected] bill dt. 07.10.2010 for Rs. 1199/- in which an exorbitant amount of Rs. 976/- (including tax) was shown against GPRS usage which I have never used.
Most of the GPRS usage has been shown on 21.09.2010 (21:17 hrs) to 22.09.2010 (03:40 hrs) i.e on the night of 21.09.2010 only. Which I can assure that I never used (I have Airtel broadband at my home and would have preferred to use broadband rather than slow net internet connection from mobile)
When I complained this to Airtel, they informed that there is no overcharge/excess billing.
My average GPRS usage charges ranges between Rs. 30-40 pm and can be verified from my previous bills.
Airtel has intentionally delayed the response to my mails. In reply to my earlier mails it was quoted by Airtel that mobile number of the customer is not given in the mail, whereas all details were available in the emails.
As due date for the bill payment was 25.10.2010, I made a payment of Rs. 223/- on 24.10.2010 after deducting the excess charges of Rs. 976/ from the bill amount i.e. Rs. 1199/-.
Now I am getting messages from Airtel that my bill is overdue and Rs. 976/- is pending against me.
Most of the GPRS usage has been shown on 21.09.2010 (21:17 hrs) to 22.09.2010 (03:40 hrs) i.e on the night of 21.09.2010 only. Which I can assure that I never used (I have Airtel broadband at my home and would have preferred to use broadband rather than slow net internet connection from mobile)
When I complained this to Airtel, they informed that there is no overcharge/excess billing.
My average GPRS usage charges ranges between Rs. 30-40 pm and can be verified from my previous bills.
Airtel has intentionally delayed the response to my mails. In reply to my earlier mails it was quoted by Airtel that mobile number of the customer is not given in the mail, whereas all details were available in the emails.
As due date for the bill payment was 25.10.2010, I made a payment of Rs. 223/- on 24.10.2010 after deducting the excess charges of Rs. 976/ from the bill amount i.e. Rs. 1199/-.
Now I am getting messages from Airtel that my bill is overdue and Rs. 976/- is pending against me.
Request about falsely charging for premium number which has not been made from my telephone no. [protected], A/c No.15459039, as I are any of my family member do not know about any premium number. In this regard I had made a complaint to the customer care vide Request No.42682916 dated 04.02.2011 but no satisfactory response has been received, hence I have stopped the payment of bill no.[protected] dated 18.01.2011 till my grievance is solved.
Pranay Ranjan
Pranay Ranjan
Hello,
More than six month Airtel is doing fraud with its mobile consumers.
Specially in 1 paise / second billing.
I have airtel prepay connection.
I call any local number i get a popup message
Last call cost 0.08 INR, Call duration 00:00:07, balance 38.58 INR.
As you can see for 7 second they charged 8 paise.
and when i check same call in my call log
Duration 00:00:06
This means they have charged me almost 20% extra for this call.
Thats all I wanted to inform my dear friends.
Thank You
Taha
More than six month Airtel is doing fraud with its mobile consumers.
Specially in 1 paise / second billing.
I have airtel prepay connection.
I call any local number i get a popup message
Last call cost 0.08 INR, Call duration 00:00:07, balance 38.58 INR.
As you can see for 7 second they charged 8 paise.
and when i check same call in my call log
Duration 00:00:06
This means they have charged me almost 20% extra for this call.
Thats all I wanted to inform my dear friends.
Thank You
Taha
AirTel has activated of 3G services in non-3G serviced areas by promotions through IVR and cancelling out any existing 2G discounted plans.
They charged me ransom amount of 5800/- for GPRS usage for around 750 MBs of data.
When asked for reason, they always made some framed answers and praised themselves as we have top class billing architecture and other reasons.
They should not activate or intimate user first that this is ZERO Rental plan also i[censored]ser is trying to activate from Non 3G serviced zone, they MUST not activate it.
Moving away from AirTel.
They charged me ransom amount of 5800/- for GPRS usage for around 750 MBs of data.
When asked for reason, they always made some framed answers and praised themselves as we have top class billing architecture and other reasons.
They should not activate or intimate user first that this is ZERO Rental plan also i[censored]ser is trying to activate from Non 3G serviced zone, they MUST not activate it.
Moving away from AirTel.
Hi,
I bought a new postpaid connection with plan 299/- Rs per month plan. And also, within two days, I activated 2GB GPRS plan of 98/- Rs per month. According to the plan, I have to 98/- Rs per month and I will be able to use 2GB of GPRS data without any extra cost.
My first month GPRS usage was around 800 MB.But, in the bill, I got around 500/- Rs extra. I immediately spoke to customer care and it was corrected in few days.
But, same thing happened in the 2nd month. This time, my usage was around 1.32 GB and the bill was around 9500/- !!!
These are the exact things which happened in sequence:-
1. 3rd March 2011 : Bought the number with plan 299/- Rs per month and 750 mins free std and local calls
2. Around 10th March 2011 : Activated GPRS plan of 98/- Rs per month
3. April 10th 2011 : Airtel deactivated my GPRS plan and activated 1 GB data usage plan without asking me and without notifying me!! This, I ultimately, got to know after getting the bill only
4. May 3rd 2011 : I changed the plan to 199/- Rs Corporate plan
5. May 10th 2011 : Airtel gave me bill of 9500/- Rs in which 6500/- was one time charge which is supposed to be the bill before May 3rd plan change
6. May 12th 2011 : I started talking to customer support guys again for correcting the bill amount. Which is still going on without any progress.
7. May 24th 2011 : I requested to reactivate 98/- Rs GPRS plan as I use more GPRS data
8. May 27th 2011 : Airtel credited 2848.35/- to my account which was charged for GPRS usage after 4th of May 2011 in the new plan (The bill for 299/- plan for the duration of April 10 2011 to May 3rd 2011 is not corrected yet)
Following is my question to Airtel:
"I have bought the sim card on 3rd of March with 299/- Rs monthly plan. If you have an offer of 1 GB free data usage. You should have activated in the first month of purchase. Why did you activate it in the 2nd month that too without informing me and without my permission. Your free offer cost me 9000/- more than the actual bill."
I have contacted customer care, nodal officers and appellate officers for the same for n number of times. Every time I call, they will say, they are trying to get the information from concerned department and will revert back in 2 days. And after 2 days, they will mail telling the charges are valid. I am getting sick of these guys. They always deviate the matter by giving stupid excuses and when I counter argue, they will not have an answer and they will say, we will get back in 2 days.
Some guys deviate the matter by telling this happened because of plan change. How rental plan change to 199/- which happened on may will trigger the GPRS plan change in April?
Some times they say, the GPRS 1 GB data usage is free and its not required to inform customers regarding the activation of same. I don't how it is legal to deactivate some plan which user has opted in that too without asking or informing the user.
Some times, they say
I bought a new postpaid connection with plan 299/- Rs per month plan. And also, within two days, I activated 2GB GPRS plan of 98/- Rs per month. According to the plan, I have to 98/- Rs per month and I will be able to use 2GB of GPRS data without any extra cost.
My first month GPRS usage was around 800 MB.But, in the bill, I got around 500/- Rs extra. I immediately spoke to customer care and it was corrected in few days.
But, same thing happened in the 2nd month. This time, my usage was around 1.32 GB and the bill was around 9500/- !!!
These are the exact things which happened in sequence:-
1. 3rd March 2011 : Bought the number with plan 299/- Rs per month and 750 mins free std and local calls
2. Around 10th March 2011 : Activated GPRS plan of 98/- Rs per month
3. April 10th 2011 : Airtel deactivated my GPRS plan and activated 1 GB data usage plan without asking me and without notifying me!! This, I ultimately, got to know after getting the bill only
4. May 3rd 2011 : I changed the plan to 199/- Rs Corporate plan
5. May 10th 2011 : Airtel gave me bill of 9500/- Rs in which 6500/- was one time charge which is supposed to be the bill before May 3rd plan change
6. May 12th 2011 : I started talking to customer support guys again for correcting the bill amount. Which is still going on without any progress.
7. May 24th 2011 : I requested to reactivate 98/- Rs GPRS plan as I use more GPRS data
8. May 27th 2011 : Airtel credited 2848.35/- to my account which was charged for GPRS usage after 4th of May 2011 in the new plan (The bill for 299/- plan for the duration of April 10 2011 to May 3rd 2011 is not corrected yet)
Following is my question to Airtel:
"I have bought the sim card on 3rd of March with 299/- Rs monthly plan. If you have an offer of 1 GB free data usage. You should have activated in the first month of purchase. Why did you activate it in the 2nd month that too without informing me and without my permission. Your free offer cost me 9000/- more than the actual bill."
I have contacted customer care, nodal officers and appellate officers for the same for n number of times. Every time I call, they will say, they are trying to get the information from concerned department and will revert back in 2 days. And after 2 days, they will mail telling the charges are valid. I am getting sick of these guys. They always deviate the matter by giving stupid excuses and when I counter argue, they will not have an answer and they will say, we will get back in 2 days.
Some guys deviate the matter by telling this happened because of plan change. How rental plan change to 199/- which happened on may will trigger the GPRS plan change in April?
Some times they say, the GPRS 1 GB data usage is free and its not required to inform customers regarding the activation of same. I don't how it is legal to deactivate some plan which user has opted in that too without asking or informing the user.
Some times, they say
Hi Rakesh,
You can reach me at [protected]. Btw, the new bill which I received today for the duration may 11 to jun 10 also has problem. I have got 10000 rs more charges for gprs usage inspite of having 1gb free data usage from 3rd may and also having activated 2gb gprs plan on 23rd of may. And according to my bill, i have not used more than 2 gb of data.
Sudhindra
You can reach me at [protected]. Btw, the new bill which I received today for the duration may 11 to jun 10 also has problem. I have got 10000 rs more charges for gprs usage inspite of having 1gb free data usage from 3rd may and also having activated 2gb gprs plan on 23rd of may. And according to my bill, i have not used more than 2 gb of data.
Sudhindra
Hi Rakesh,
Again, I received another bill of 10000/- extra...
I had been told by appellate officers that, I have 1GB of free data usage with effect from 3rd of May. They told me this, when I requested them to reactivate GPRS 98/- Rs plan after coming to know that, the plan was deactivated without my knowledge after 10th of May. I also have a mail from appellate mentioning the same.
But, today, some other appellate office called me and told me that, it was false information and I have pay for the data usage which I had done for the time period of 10th May to 24th May (After 24th May, I reactivated the 98/- Rs GPRS plan). So, you guys are contradicting your own statements every now and then and billing me 10000 extra for each month.
This is the third consecutive month where I am getting excessive bills. And your customer care doesn't understand my concern and doesn't even know what they are talking.
I had enough of this. I will be going for consumer court. Will be meeting a lawyer by this weekend. You have last chance to rectify the false charges.
Regards,
Sudhindra
Again, I received another bill of 10000/- extra...
I had been told by appellate officers that, I have 1GB of free data usage with effect from 3rd of May. They told me this, when I requested them to reactivate GPRS 98/- Rs plan after coming to know that, the plan was deactivated without my knowledge after 10th of May. I also have a mail from appellate mentioning the same.
But, today, some other appellate office called me and told me that, it was false information and I have pay for the data usage which I had done for the time period of 10th May to 24th May (After 24th May, I reactivated the 98/- Rs GPRS plan). So, you guys are contradicting your own statements every now and then and billing me 10000 extra for each month.
This is the third consecutive month where I am getting excessive bills. And your customer care doesn't understand my concern and doesn't even know what they are talking.
I had enough of this. I will be going for consumer court. Will be meeting a lawyer by this weekend. You have last chance to rectify the false charges.
Regards,
Sudhindra
How the hell its resolved without my confirmation!!!
Below is the last mail from you and my reply to it.
Its again the same thing you are telling. You are beating around the same bush.
1. You have increased my bill to 20000 and deducted 2848.35/- and you have been telling this as if you have done great favor to me.
2. None of your officials have answered my following questions:-
a) Why you guys deactivated my GPRS plan of monthly 98/- Rs without asking me and without notifying me on 10th April 2011.
b) You guys initially sent me a mail and also informed me over phone that, I have 1 GB data free for 1 month starting from 3rd May 2011 and now you are contradicting the same by telling that, that was a false information given earlier and you guys have also apologised for the same. But still, you are not ready to deduct extra bill which caused due to your false information.
I don't want your freindly service recovery guesture. I am ready to pay the correct bill amount. But, I am not ready to pay the excess bill which is caused due to your mistakes (not mine).
Regards,
Sudhindra
[protected][protected][protected][protected]
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Tue 6/21/2011 6:52 PM
To: Sudhindra Satish Guddekoppa (WI01 - Solutions)
Subject: Regarding Your Airtel Mobile Number [protected].
Dear Customer,
Thank you for writing to Airtel.
This is with reference to your billing concern regarding the call charges discount levied towards your Airtel account (phone) number [protected].
As per your telephonic discussion with the undersigned, we would like to inform you that the charges levied against the call usage towards the account in question are correct and valid. Furthermore, the same have been calculated as per the predefined applicable tariff rates and usage initiated. Additionally, as a service recovery gesture, on 27th May 2011, we have credited an amount for Rs 2, 848.35 towards the account.
We also regret the infeasibility to provide any further reversal(s) towards your account regarding the same concern.
We appreciate your valuable subscription with Airtel and it has always been our constant endeavor to serve you better. In your case also, required measures were taken to ensure that the invoice so generated is correct along with the usage initiated.
Should you require any further assistance in this regard, please feel free to contact us directly at our e-mail address at [protected]@in.airtel.com .
We assure you the best of our services.
Regards,
Rahul Sinha
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Below is the last mail from you and my reply to it.
Its again the same thing you are telling. You are beating around the same bush.
1. You have increased my bill to 20000 and deducted 2848.35/- and you have been telling this as if you have done great favor to me.
2. None of your officials have answered my following questions:-
a) Why you guys deactivated my GPRS plan of monthly 98/- Rs without asking me and without notifying me on 10th April 2011.
b) You guys initially sent me a mail and also informed me over phone that, I have 1 GB data free for 1 month starting from 3rd May 2011 and now you are contradicting the same by telling that, that was a false information given earlier and you guys have also apologised for the same. But still, you are not ready to deduct extra bill which caused due to your false information.
I don't want your freindly service recovery guesture. I am ready to pay the correct bill amount. But, I am not ready to pay the excess bill which is caused due to your mistakes (not mine).
Regards,
Sudhindra
[protected][protected][protected][protected]
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Tue 6/21/2011 6:52 PM
To: Sudhindra Satish Guddekoppa (WI01 - Solutions)
Subject: Regarding Your Airtel Mobile Number [protected].
Dear Customer,
Thank you for writing to Airtel.
This is with reference to your billing concern regarding the call charges discount levied towards your Airtel account (phone) number [protected].
As per your telephonic discussion with the undersigned, we would like to inform you that the charges levied against the call usage towards the account in question are correct and valid. Furthermore, the same have been calculated as per the predefined applicable tariff rates and usage initiated. Additionally, as a service recovery gesture, on 27th May 2011, we have credited an amount for Rs 2, 848.35 towards the account.
We also regret the infeasibility to provide any further reversal(s) towards your account regarding the same concern.
We appreciate your valuable subscription with Airtel and it has always been our constant endeavor to serve you better. In your case also, required measures were taken to ensure that the invoice so generated is correct along with the usage initiated.
Should you require any further assistance in this regard, please feel free to contact us directly at our e-mail address at [protected]@in.airtel.com .
We assure you the best of our services.
Regards,
Rahul Sinha
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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AirTel — False Billing complaints
Hi,I, Avinash Barnwal - [protected], am tired of repetitive complaints to correct the wrong billing in my September 2008 bill. actually it is regarding 3 massive duration calls to the same number at the same time.
How can I make 3 different calls to the same number at the same time. I requested to correct the billing 3 times before paying the September bill in part (as per Customer care), but to no avail. every time I call in the Customer care, they give me a new references number and say I would be called back in 5 or 7 days.
But the Back end guy calling, just needs more information. I don't know how Airtel recruits these foolish people in back end when they cant understand the Customer complaint properly.
When I received the October bill, then also my billing was not corrected. Since then I have logged another 3 complaints one by one with any resolution. Also, Foolishly or deliberately, the backend support, just closes the Tickets without any information to me, making me think they are working on the Ticket. I have made it clear this time to the Customer care, that I can not pay the bill until the false charges are reverted back.
Now I am thinking of moving to the Consumer court for the harassment I am facing and as well as the repetitive calls to pay my bill.
If Airtel senior management is reading this, please be aware that you are going to lose your customers like this only, and these backend guys are useless people employed by you.
thanks
Avinash