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[Resolved]  Airtel — false promise of airtel full talktime

Address:Karnataka

I did a top-up of Rs 200 in my prepaid airtel number([protected]). But I received only Rs 175 as talktime.
It was clearly mentioned in the airtel.com website(https://pay.airtel.com/online-payments/prepaid-mobile-recharge.jsp) that Rs 200 has 200 talktime.

recharge amount (र) talktime (र) processing fee (र) service tax (र) validity (days)
Rs. 200 200.00 0 0.00 0
Rs. 333 333.00 0 0.00 0
Rs. 444 444.00 0 0.00 0
Rs. 500 500.00 0 0.00 0
Rs. 1000 1000.00 0 0.00 0

When i called the customer-care, they gave a funny reason that I am not eligible for the full talktime offer. Even that customer executive instantly activated a diwali pack after talking to him and deducted more Rs 25 from my account. In what sense is this legal ?
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

This is Anupam.I usually check my "THE BEST OFFER OF THE DAY" USING "*121#" and there was an offer stating that there is full talk time in INR 202.So i recharged with 202.but i got a balance of INR 181.14 on 25.02.2011 and the remaining amount should have been credited in the next 48 hrs.But it didnt get credited.Then i called up the customer care and filed a complaint regarding the same.They gave me reference number [protected] and promised that my grievance would be addressed in 24 hrs.But still it has not been addressed.Please help me.
Thanks
Anupam
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Airtel — Did not receive full talk time as promised by the company

Sir
This is Anupam.I forgot to mention my number .My number is [protected].
Reply
I ALSO AM BEING CHEATED BY AIRTEL SEVERAL TIMES.I CONTACTED TO CUSTOMER CARE BUT DIDNOT GET ANY RESPONSE AS WELL AS NO REFUND WAS PROVIDED.
Reply
I faced the same issue too on topping up my mobile([protected]). I had recharged for Rs 500 and received only 442 talktime. Its a waste talking to Airtel folks. They just wont have a satisfactory answer.
Reply

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