[Resolved]  Airtel — False Recharge

Address:

Bangalore, Karnataka

I was a core airtel customer. But now I have been made to rethink my decisions. I had taken Airtel 3G dongle about a year back. Recently, by looking at the airtel website (attached screen shot) I made a recharge for Rs. 250. As per the website it says 1GB data usage with validity of 1 month. But when I reached my PC to check the recharge, I had received only 512MB of data usage. When I enquired about this with the customer care their reply was not at all satisfactory. I had to call again for the same and the person who received the call forwarded me to his supervisor. He immediately provided me with nodal officer's mail ID, saying he can only do that for me.
After this I mailed to the nodal officer, who did not answer my query, and after wait of around 4 days, nodal officer replied me for more details. I replied back with the details and for this I got a mail from nodal officer saying he has escalated the issue. This is the 5th day since the escalation and I have not yet received any answer or solution to my query. I am pretty sure Airtel would never be my suggestion to any of friends, if this how they interact with the customers. I am hoping for a resolution at the earliest.
Airtel 3G dongle num.: [protected]
Compl Lodged on: 23 - June - 2012
Regards,
Ashith
[protected]