[Resolved]  Airtel — Refusal to block my stolen mobile IMEI number by Airtel

Address:

Faridabad, Haryana

For those who are uninformed, if you have lost your mobile handset or your phone has been stolen, you can contact your network provider to block your IMEI number. They might ask you to get a Police FIR copy first, do as they say and finally ask them to block your IMEI number. Mobile network providers use a shared hosting service for blocking IMEI numbers, which means if you have asked network ‘Airtel’ to block your mobile handset, it automatically gets blocked by network ‘VodaFone’, ‘Reliance’, ‘Idea Cellular’ and so on.
Now when that thief will switch on your mobile handset, no service providers will allow it to build any connection with them. It does not matter if he changes the mobile SIM card, since SIM card requests for the service with IMEI number and a blocked IMEI number handset will be ignored and the mobile will become an useless toy.

My mobile phone( Micromax, Q1, Black-Red) was snatched from me by a miscreant yesterday evening & I called airtel immediately to stop services to my mobile number, i.e. [protected] alongwith blocking my handset whose IMEI number([protected]) I shared with them. I was appalled by the total ignorance & disregard of these executives in accepting my request to block my handset immediately. Infact they kept assuring me that Airtel has no such powers & I should talk to the phone dealer or the mobile manufacturer. They just kept passing the buck & refused to take responsibility of blocking the phone, which is such a brilliant way to render a stolen phone useless for the thief. But Airtel still has a long way to go in terms of customer service & earning the customer's trust & confidence.

Can I expect a redressal in this regard ??
Bhavna Rana
bhavna.[protected]@gmail.com