[Resolved]  Airtel — No Response In Spite of Persistent followup

Address:

Faridabad, Haryana

Dear Sir / Madam,




I have been using Airtel Services since last seven years.

My Phone No. is[protected].

But since jul’09 months I am very much frustrated by your service.



After seeing my bill for june –july , I asked to CCE why my plan have changed for telephone line.

I requested to revert back my telephone plan to existing plan. But this was not materialised so I asked for cancellation of my connection.



Then I got a call from retention team by Mr. Sonu Tomar.

He gave me welcome back offer – old plan for my telephone line,

A New Plan for my broadband with a new ph. no. (as it is combo plan) & 20% discount on broadband rent for next six month alonhwith a waiver of Rs. 400 for my June-july bill.



Then I got a call from Mr. Vinay to know wether I am agree with welcome back offer.

I was agree with that offer so on the basis of that offer I continued with Airtel.



But I got disappointed by sseing my next bill (july- Aug.)

This time again I got a call from retention team by Mr. Om.



On the basis of welcome back offer commited by Mr. Om again I agreed to continue with Airtel.

I made payment of Rs. 600 as per my conversation with Mr. Om but nothing was updated in your system as I was getting continous call for balance ( While I have got waiver)



Then I approached to nodal & appellate, But nothing worked out. Instead 50% concession on rental also discontinued.



With reference to our conversation with Ms. Manjeet Kaur on 11.11.10, we got assurance that this concession will be activated on our no.

and she told us to submit Handicapped certificate to airtel office. We visited to airtel office but representative denied to accept the same.



Again i approch to nodal, first they told that show ealier bills as aprrof that u were getting this concession, when I produced my older bills then they said in our system there is no such components.

Inspite of continuous followup , I haven't got any reponse. Plz help me in getting proper resolution.




Regards

Sapna Singhal

[protected]

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