[Resolved] Airtel — Faulty exchange/ underground lines

MRDEVENDERKHURANA

from Gurgaon, Haryana

Address:

North West Delhi, Delhi

DEAR SIRS,

I have been complaining from day one I got associated with Bharti Airtel as a customer regarding disturbance in line and occassional 'WAITING SIGNALS' on IPTV and regular interuptions in BROADBAND. My account # 14549585and landline # [protected].

Now, as per the version of the area service Engineers Mr.Mukesh and Mr.Kuldeep the service line which is underground has gone faultyand needs replacement but unfortunately I am the only Airtel user in this area so it might cost the company and hence are unable to replace.

Lastly he suggested to go in for HD SYSTEM with DISH so that it gives uninteruptd service.

I once again request you to provide me with HD SYSTEM and we can have long further association,since I am your more than four year old cutomer.

Thanks and regards

DEVENDER KHURANA

email: [protected]@yahoo.co.in

[protected]

Was this information helpful?

No (0)

Yes (0)

Oct 18, 2016

Complaint marked as Resolved

Verified Support

Mar 15, 2013

Airtel Customer Care's response Namaste Mr. Khurana,

Further to our discussion dated 13 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Related Airtel reviews

View all 54499 Airtel Reviews

Comments

prahalad nagar gadde

from Tirupati, Andhra Pradesh

AirTel — faulty service

Dear sir,
I am user of your Airtel network. My name is Prahalad and my number is: [protected].

From April 6th messages from my number was not going thus i registered a compliant at your customer care and my complaint number is[protected]. My reference number of making call is [protected].

From past 60 hours I am not able to send messages and only my number is having the problem where as other customers are able to message.

I am not even able to call customer care people. If i call 198 it says call 121 and there is a message saying send a message to 121 as AIRTEL.

I even tried calling nodal officer but it says today is a government holiday and nodal officer is unavailable.I have written to the appellate and even nodal officer but no use. There is no response from there side.
They simply call up and say something finally say will call in a while but no response no action has been taken.

Therefore i request you to look into the matter and correct my problem.

yours faithfully

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Khurana,

This is to inform you that your concern listed on 13 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33