[Resolved]  Airtel Fixed Line — replacement of Wi fi ( 2 months old)

Address:

Gurgaon, Haryana

In month of June, I requested airtel to installed Wi Fi instead of basic Modem ( installed since inception in 2005). on 19th June, Wi Fi was installed by paying Rs. 1499/- vide inv no 21354 , dated 19/06/11 as communicated to me. on 2nd of Aug ' i lodged complain vide ref no 1698422 since Wi Fi was not responding, on 3rd of Aug. enginner came and recommended to replace the Wi Fi. I again spoke to customer care of Airtel to replace the WiFi but they refused to replace this Wi Fi saying that it is more than one year old. I gave they invoice refernce as well but they suggested to visit manufacture for its warranty. I called universal Telecome & traders for repair/replace the defect Wi Fi. The dealer refuse to entertain this since this Wi Fi was purchased through Air Tel. They agian i registered the compalin through ref no 5538108,5618772 dated 12th Oct & 13th Oct.

But no one from airtel came up atted this complain so far. I have not been able to use internet from Aug'11.
Rgds
Ajit