[Resolved]  Airtel — Foolish customer care people

Address:

Kerala

VERY PLEASED TO HEAR FROM CUSTOMER CARE PERSONS AT THE END OF THE CALL THAT ' SIR IS THERE ANY OTHER PROBLEM' ; ARE THEY SO STUPID TO UNDERSTAND THAT HOW CAN A PROBLEM HAPPEN WHEN YOU HAVE NO BALANCE IN YOUR MAIN ACCOUNT. I AM FEELING VERY HAPPY THAT THE CUSTOMER CARE PEOPLE REALLY UNDURSTANDS MY DIFFICULTY AND THEY WERE REALLY SORRY TO ME FOR NOT HAVING BALANCE IN MY ACCOUNT AND NOT ABLE TO RECHARGE; BUT WHAT COULD THEY DO? THEY WERE ONLY PAID TO PLEASE THE CUSTOMER AND NOT TO SOLVE THEIR PROBLEMS.

I ported my mobile number [protected] from BSNL which was the best to the most poorest service provider AIRTEL. My porting got active on 21st march and i was able to make calls through airtel, airtel donated me a balance of Rs.5/- on the active porting date. Later i tried to recharge my phone using various denominations through Flexi recharge and card recharge but both of them were unsucessfull. I started calling the customer care from 24th march till today, every time i call the customer care they were pleased to take my complaint and also they were feeling very sorry for the problem that had happenned to me. Every day i call customer care they gave me a maximum day and time(most probably next day) to solve my problem and to arrange a call back. I am very glad to hear the server of sirtel was always so slow that I had to spend around 3/- calling from customer care, i had spend around 30/- by complaining the problem from other mobiles by calling customer care. My balance of Rs.5 is now 0/- only after speaking to the customer care.Every day i call customer care and say them that i had complaint it last day, they responded that they can't see any complaint. Its been around 15 days and the customer care had not yet arranged a call back after speaking thrice to the senior department in customer care.