[Resolved] Airtel — Fraudulent customer service | |||
On November of last year I surrendered a corporate connection Airtel / Blackberry (BB) for termination of both the BB service and the number permanently. Details: Subscriber name: Rajagopal Sevilimedu V Number: [protected] At that time itself Airtel made me run around from pillar to post without clear instructions on how to terminate. After a long battle, I cleared all dues, made hundreds of calls to your customer care number and to your store in Jayanagar and finally got a confirmation call on Nov 21st that the service and number is terminated and I will no longer get any bills. In between I even got filthy phone calls from a collection agent that I have not paid my dues.Now 4 months after this saga, I get an email bill from Airtel for the same number and when I call up customer care, they tell me the number is still active!!!!!!!!!!!! This is outright cheating and fraud by Airtel with the intention of extracting more money from me. Was this information helpful? | |||
Nov 13, 2016 Complaint marked as Resolved Verified Support Mar 09, 2013 Airtel Customer Care's response Namaste Rajagopal, This is to inform you that your concern listed on 09 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Rakesh Kumar airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 13, 2013 Airtel Customer Care's response Namaste Rajagopal, This is to inform you that your concern listed 09 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non-contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33