[Resolved]  Airtel — friends plan dismissed and 5 cc people disconnected call

Address:

Pune, Maharashtra

[protected] is my number its a friends plan since 4-5 years no. my validity was to get over on 20 april. so i had contacted customer care for the same recharge which ill give me validity of 1 year or more. i as told a topup of 110. i did it, but in turn i got a validity of 3 months. i called the customer care again the lady on other side said its their mistake and so 50 rs ere added to my account on 21st. but my plan and call rates had changed. i as no longer to use the friends plan. then on 24th i called the customer care 5 times.. out of hich 1 said it cannot be converted back. 2 said it as a mistake on our side and il be returned to your friends plan immediately and hung up the call. the next person told me to do a recharge of 8 to avail the friends benefit hich i did accordingly. but nothing happened. since 21st i am being charged 1rs per minute for calls. i have been harrassed by the customer care by hunging up the calls. and making me fake promises and originally by deactivating my friends benefit because of their mistake. i am planning to launch a complaint at consumer court as ell as minsistry of telecommunication if my excess amount is not refunded because of the customer cares mistake and my plan is reinstated to friends.
Anand Mangnale
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