[Resolved]  Airtel — Frustrating experience

Address:

Chennai, Tamil Nadu

Hi,
I currently have a postpaid number ([protected]) for the past 10 months. A few months back, a women from Airtel called me and offered the same plan for another postpaid connection. I said OK and asked her if it is possible to change my another existing prepaid number ([protected]) into a post paid connection. She said OK and asked for the documents.

I submitted the document to the Airtel guys from Nungambakkam office. I provided address proof, ID proof, photos and Rs.400 to them and they gave me the postpaid sim card and told that this would be activated in 72 hours. But it has been more than 15 days and my prepaid sim is still active and it has not been converted to postpaid.

I called them last week and they told that they made a mistake and forgot to submit the form I gave them to Airtel. They said, they would do that immediately. But still the postpaid sim hasn't been activated. I tried calling them for the past three days and no one picking up the call.

The guy I submitted the form to is Jeya Prakash from Airtel Nungambakkam. His number is [protected]. He is not answering my calls.

I called customer care regarding this. After a series of call tranfer, they said they can't do anything about this. Now i lost my money, and for the past few weeks I lost my sleep due to this. So far I had a good experience with Airtel now, this is very frustrating to me. Please someone do the needful.

Thanks,
Rajavel
[protected]