Address: | Gautam Buddha Nagar, Uttar Pradesh |
I wish to express my acute dissatisfaction with the Airtel services. They have arbitrarily and without my consent discontinued posting me printed-out bills for my phone number.
I have repeatedly (both through phone calls to customer care representatives and via sms) clarified clearly and repeatedly that I need the hard copy of the bill. Despite phoning up the Airtel complaint number and repeatedly informing them about non-receipt of the fixed-line Bill, and the fact that I would not like to avail of the ebill option, I have still not received my bill.
The last phone call I made was on 2nd December, and I was assured (Service Request Number[protected] that I would definitely receive my bill before 2.30 on 7 December 2010.
I still have not and I can only construe this as deliberate on the part of Airtel. I have also explained that I need the bill for my records and I do not have an access to a printer, and therefore I would not like to avail of the ebill option.
Further, I wish to point out that though they claim that complaint numbers are toll-free, when I called up through my Airtel mobile to complain about my landline - which was completely dead - money was deducted from my mobile phone for making that call. When I called again to complain about this, I was told that the toll-free number only works from a landline. It is unethical to proclaim that your toll-line is free, and then be selective about landline or mobile numbers, especially when it is an Airtel number. A customer only calls a 'toll-free' number in an emergency, and if the landline number is not working there is no option but to call from a mobile number.
Anisha Shekhar Mukherji Was this information helpful? |
Airtel Mobile Services — Non receipt of bill for December 2010
Sir,Iam a regular customer of Airtel Mobile. I used to get regular bills and I pay with out any default.
This time I have not yet received the bill for the month of December 2010.
I went to your office at Palarivattom and paid the amount.
I want the bill for the same urgently for my office use.
May I kindly request you to send the bill urgently.
N CHANDRIKA [protected]
Punartham Palat Lane Anchumana Road
Mamangalam Edappally P O 682024