[Resolved]  Airtel — Getting 2G speed instead of 3G

Address:Mathura, Uttar Pradesh

I have recharged with 10 GB pack of 3G but i am getting speed of 77-82 Kbps at max from 2nd May 2013. Had given complaint to customer care centre on 121 numerous times, even i received call from their end that the problem is resolved, but still speed is same, finally they told me to change handset( i am using Nokia N-8, and had been using 3G from Oct 2012). I used sim in samsung galaxy but was getting same speed, went to nokia care centre also, there they checked my mobile and told it was not in fault.

Already 12 days of numerous complaints have not given the result, feels frustrated with the quality of technical support provided by Airtel.

Hope to hear from your team soon and getting my problem resolved.


Akash Kulshreshtha
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Airtel — paid for 3g and getting 2g speed

Hi my name is Rakesh Khatri and my no. is [protected] I have recharged of rs 1500 for 3g activation on 23th may and from 28th may I M getting 2g speed.I have complained 7 times and called 25 to 30 times still no response.I think there is some problem with airtel 3g network tower that they don't want tell me.Many people are facing this kind of problem.I M using airtel from last 6 years but now I think vodafone is the best choice.So I want my money back as soon as possible or else I will make a police report.
Namaste Mr. Kulshreshtha,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Kulshreshtha,

We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54508
    Pending
    0
    Resolved
    21959
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information