[Resolved]  Airtel — SERIOUS "How to talk to customers " issue with Airtel recovery team

Address:

Mumbai Suburban, Maharashtra

I had bought an airtel post-paid number somewhere in Dec 2010 or Jan 2011.
As i was not receiving a proper signal in my room or say the network signals
were inconsistent, I had raised a request for the same. My complaint id is
35146334. I was promised that I will be receiving conformation about improving
the signal strength in my area on my other no.
Secondly, I was told that the current bill amount will be debited from my
account as soon the signal is proper and i start using airtel services.

Nothing of this happened, no confirmation from airtel side.

But, today a lady calls up in the morning. Her name is Shweta Patil and she
claims that she sits in Airtel Head Office (as told by her).
Trust me, she was so rude talking and claiming that I have to pay 845 INR
something to Airtel in spite of me telling her that i had raised a request for
network not proper long time back. But, she told me that customer care
knows little. She was even suggesting me that i should do a settlement by
paying 500 INR, else she would be sending some letter. It was the rudest
conversation, i had in 25 years.

After this, I call airtel customer care, the customer care official told me that
my bill is 184 INR. Also, he told me that the complaint number i had got last
time does not exist. He gave me a new id. 39776139, for the same.