Airtel GPRS — AIRTEL GPRS Wrong Charges Deduction & Rude Behaviour

mukeshsachdev7

from Ahmedabad, Gujarat

Address:

Rajkot, Gujarat

Dear Sir,
I am Mukesh Sachdev. I am using Airtel Mobile Services with GPRS. I am having GPRS renewable scheme every month.
So I was surfing net even on last date of scheme. But After 12:00 am. Airtel deducted 105 Inr. from my account without any Warning.
Airtel didn't even warned me that its your last day of GPRS or for renew you should not have use GPRS for an hour.

For that I complained to Airtel on 11/2/2012 for refund of this deduction they denied, but anyhow they registered this complaint.
They promised me they will call me back till 14/2/2012 but they didn't. And when I called on 15/2/2012 they didn't responded me well.
They behaved very rudely & now even after holding a call for 15 min. they are not transfering a call to Supervisor. I have recorded the calls for the proof if can be helpful for you..

I hope that you will defenately help me for this..

Thanks...

Regards,

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Comments

Shivraj Singh

from Delhi, Delhi

Airtel — GPRS - Wrong charges

Dear Sir/Madam

I am user of airtel postpaid connection and got activated GPRS and they have charged me wrong, which is not possible to download in my phone and they agreed for the same in writing to me. Contacted every channel like 121, nodal officer and applet authority but every one is saying that bill have generated correctly. How it can be possible that when i can’t download 662 kb in 6 Second and they are charging the same. Made many complaints but they have not reverted on time. They disconected my phone while they were doing checking process. I have written proof with me. Last month i discontinued the GRPS but this month also they send me the GPRS charges; which i haven't activate. I am having all the mail exchanged between us. Please advice.

best regards
Shivraj

hemankur

from Bengaluru, Karnataka

Airtel — Wrong GPRS Charges

AIRTEL LIVE was somehow activated on my POSTPAID NO. [protected] WITHOUT PRIOR INFORMATION and WITHOUT my knowledge. I am sure this must have been done intentionally to levy charges on my phone account.

I HAVE NOT USED the phone for any services while i kept on receiving some random messages which said i had received some information or i have subscribed to some service. When i tried to even unsubscribe some service, then i got message of wrong code, server down and received further links to deactivate subscription, which never worked to deactivate the service. They levied some 300 per month of subscription charges and more than 6,000 of data charges, which i am still figuring out what it was. They say i have made some 1300 hits, which i am not sure which hits.

I HAVE NEVER AUTHORIZED THEM TO ACTIVATE ANY SERVICE WHATSOEVER AND NEVER ASKED FOR ANY DATA SERVICES OR DOWNLOAD. I DON'T KNOW WHY OR HOW have they arrived at such charges.

THIS IS RIDICULOUS and a MALPRACTICE BY AIRTEL TO EXTORT MONEY FROM THEIR POST PAID CUSTOMERS.

In fact i wanted to convert this no. to PRE-PAID when i was relocating from MUMBAI, but they said they have MIGRATION plan which will cost 100 Rs, per month and all INCOMING CALLS will be FREE under this plan. I opted for it, because they told me a VERY TEDIOUS process for conversion of NO. to PRE-PAID no. and were hesitant to do that. NOW, they have PUT charges of 7,000 Rs. in a MONTH !!! Thats why i think they wanted to keep the no. as POSTPAID.

THIS IS EXTREMELY BAD Practice OF LEVYING WRONG CHARGES by AIRTEL.