| Address: | Nagpur, Maharashtra |
Topic: Airtel Postpaid billing issue with gprs
Name: AJAY BHASKAR ROY
Airtel No: [protected]
Relationship No: [protected]
Bill No:[protected]
Bill Date: 06-Aug-2011
Bill Period: 05-Jul-2011 to 04-Aug-2011
I activated airtel gprs Rs 98 plan for free data usage upto 2 GB on 11th July, 2011.
After activating it, I found out that a considerable amount was getting added onto my unbilled amount every day.
I called the customer care executive expressing my concern about this.
They replied that there was no need to worry and that these amounts will get added on as unbilled amount but when the bill is generated only 98 rupees will be charged for internet if my data usage is within 2 GB.
My credit limit is Rs. 1500.
Now when the bill was generated at the end of the billing period, that is, on 06th August 2011, I was shocked to find it to be Rs. 15528.11
The amount on account of my call usage charges and bill period charges was around Rs 324, and the rest was all internet charges.
On scrutinizing my bill and calling the customer care executive I got to know that internet browsing through airtelgprs.com was covered under the plan I activated and that browsing through WAP_ALL (Airtel Live) was to be charged(Which was never told by customer care executive when I taken the Rs 98 GPRS plan).
But my point is that my credit Limit is Rs 1500, so airtel should have intimated me when I crossed it. Instead they waited for the entire month for me to accumulate more and more Data charges and slapped this bill of Rs 15528.11 on my face. The normal data charges are Rs 20kb/30paise. So if I would have thought of spending my entire 2 GB usage, my bill would have been around Rs 31000.
The Customer care executive, who clarified my bill details, transferred the call to her floor manager. On telling the floor manager that as my credit Limit is Rs 1500 why should I get a bill of Rs 15528.11 and explaining her gprs usages, she offered to waive my bill.
I wrote a mail to [protected]@in.airtel.com and nodalofficer.[protected]@airtel.in , appellate.[protected]@airtel.in explaining my issue, but got no reply till date.
My point here again is why did airtel wait for my usage to reach up to Rs 15528.11 to intimate me and not when it just reached my credit Limit of Rs 1500?
Airtel barred outgoing from my mobile on 9th August, 2011, as if they finally realized that I had exceeded my Credit Limit of Rs 1500. Please provide a fruitful solution for my billing issue and also ask Airtel to make their billing system transparent so that whenever a person exceeds his credit limit, he should be intimated then and there instead of waiting the amount to get accumulated to manifolds the actual credit Limit.
Plz. Help me……………….
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I have received a mail from Hemlata Rai
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd,
[protected]@in.airtel.com
and
Praveen Jha Appellate Office Bharti Airtel Limited,
[protected]@airtel.in
stating that they have checked and established that the charges levied against GPRS usage are correct and valid.. Hence, the account in question does not qualify for any other credit adjustment to be processed with.
My question is You may have a foolproof billing system and there is no manual intervention in it.
But when I found out that a considerable amount was getting added onto my unbilled amount every day.
I called ur customer care executive expressing my concern about this.
They replied that there was no need to worry and that these amounts will get added on as unbilled amount but when the bill is generated only 98 rupees will be charged for internet if my data usage is within 2 GB.
Why they didn't told me that time?
Also, my credit limit is Rs. 1500, so u should have intimated me when I crossed it. Instead u waited for the entire month for me to accumulate more and more Data charges.
Is this a foolproof billing system?
Plz Reply...
Thanking You,
Ajay Roy