[Resolved] Airtel GPRS — Excessive Billing On 249 Rental Plan

[Resolved] Airtel GPRS — Excessive Billing On 249 Rental Plan

P PRAVIN N BHANDE from Noida, Uttar Pradesh

Hi Helping Team, i have been using Airtel Gprs Plan for 249 rental. i havt told in the start that i will be charged 20 ps per 50 kb surfing. they charged me 7 thousand ruppes for only 7 days. i.e. 21 thousand per month is it possible in realllity, Other CPs offer so smart services like BSNL unlimted plan with 2 mbps, 15 thousand per month for industril and with UNLIMITED acess. what the HELLL is this, airtel = 100 kbps, per month 21 thousand, no unlimited acess, what is this ? i am NOT GOING TO PAY anything aprt from my actual use, ? i will prefer to go to net on cyber cafe, even though i use Brodband on inetrnet cafe, i will be charged 10/ hour and for 10 hours ( this is maximum one person can surf ) i will be crged 100 rupees. so, monthly 3 thousand ruppes. ok . this is NOT AT ALL aceepteble by anyone. this is not a JOKE kind of thing airtel is offering its customer, . please help me to solve this dilema. i am being cheated by airtel. four drawbacks of airtel. 1) Low speed, less than 100 kbps 2) no unlimited surfing 3) EXCESSIVE HUGE billing like 7 thousands per week. huhhhhh enough... Others have 1) 2 mbps speed, BSNL, 2) unlimted surfing 3) industrial plan. 4) proper billing like, 10 thousnad per month/ PLEASE HELP ME. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Nilesh Urkude

from Delhi, Delhi

Airtel — Excessive Charging for the use of GPRS Fascility

I have used GPRS fascillity for only one day on dated 11/01/08 and then deactivated but airtel charged me Rs. 75 for the same.Whenever I tried tocall at customer care the avoid it by saying me that the System is not Updated.And after 15-20 days when I called again at Call Center,they are saying me that u had accessed Chargable sites with NOP.Now tell me that How could I access NOP when my GPRS was activated.
Ultimately they are giving me wrong information and trying to avoid me.
Suggest me the steps for the REFUND

amol d. ugale

from Bengaluru, Karnataka

i dint use service for month

kanchude

from Delhi, Delhi

Airtel — REGARDING GPRS RENTAL

HELLO SIR,
THIS IS KANCHAN GUPTA. MY MOBILE NO. IS [protected].
I WAS FACING PROBLEM TO CONNECT WITH NET BY MY NO. SINCE 5TH OF DEC. I HAD REGISTERED MY COMPLAINT SO MANY TIMES BUT THEY DIDN'T GIVE ME ANY CONCERN. I ALSO UNABLE TO CONNECT WITH CUSTOMER CARE EXECUTIVES. AFTER NOT GETTING ANY ATTENTION I DISCONNECTED THIS SERVICE NEAR ABOUT 13 OR 14 DEC. BUT EVENAFTER THEY CUT RS. 98 AS A MONTHLY RENTAL ON 17 DEC 2010. WHEN I CALLED UP ON 12118 THAT GIRL DENIED .BUT TODAY ON 16TH OF JAN 2011 I CALLED UP AT 198 COMPLAINT HELPLINE THE GUY TOLD THERE WAS A DEDUCTION OF BAL 98 FROM MY AMT . I TOLD HIM THAT PLS CONNECT ME WITH TECHNICAL SUPPORT LINE BUT AFTER A LONG WAIT THEY DISCONNECTED. I WANT TO REQUEST YOU THAT PLZ RESOLVE MY PROBLEM. WHEN I DIDN'T USE SERVICE OR I DISCONNECTED IT EARLIER WHY THEY CUT MY BAL . PLZ SIR SOLVE MY PROBLEM AS SOON AS POSSIBLE .

sachinkhemka

from Bengaluru, Karnataka

AirTel — Billing for GPRS

1.) I have a request[protected] logged in my profile which is not requested by me. The request was taken in 2010 whereas I have taken the number in 2012. Before settling the previous arrears, you have provided me the number. Now, its not clear who is the owner of the sim.

2.) I have a credit limit of 1000 rs on my number and I received a bill of 18000+ which is 19 times more then my credit limit. I was in knowledge that the bill never exceeds from the credit limit. I never received any notification regarding the exceeding of the credit limit and was not informed about it. I was on a 2G plan which was activated on my request but was not provided complete information of the usage. It was in bit confusion that its 2GB free or 1GB free. I should have been notified and calls should have been barred when I crossed my usage limit. I was notified and call was barred when I reached 20 times more of my credit limit. For the same issue, I have called the customer service many times but they did not resolve my issue and just kept on assuring that I will receive a call back. I was promised the call back thrice but had not received even once. The calls were transferred to managers (Sumathi) but still the issue was not resolved. If I was clear about my usage and the charges incurring to me, I would have never used the service to this extent so that I will recieve such a huge amount of bill.