Airtel GPRS — Charging @ 6000/- for 1GB

Address:

Mumbai City, Maharashtra

Dear Sir


Requesting You to Please look into the matter

Also please refer the mail (attached below this e-mail)

The problem is connected to Airtels Rs 98/2gb monthly plan which is clear (In Rs and in GBs)
However the customer being told that after 2gb its 30 paisa/ 50kb is not plain and clear

"Additional GB charged @ 6000/- is something which i was never informed" and it is Shocking


Also normally i look for msgs from Airtel under the TAG of 121,247.
Whats the Reason of sending Critical/ Important information under AD- Service ??.

The 121 msg which i received on 16/2/11, is the first time i became aware at that time the bill dated 12/2/11 was already generated.
that's when i called to check the issue on 19/2/11

why no intimation was given through calls ?? (when the charges are going above normal)


i called back again around the 28th feb to know further as i was promised to receive a call back.


Also now when i checked the AD_Service- the first msg sent to inform me about the charges was on 9/2/11 by then gprs charge was already 31 times over ??

and the second AD-Service msg just after another 5 days on 14/2 the gprs charge was already 120 times over.


Hope the issue is resolved with YOUR help

Thanks and regards
jacob
[protected]
5/3/11

________________________________________________________________________________...⇄

----- Forwarded Message ----
From: jacob george <[protected]@yahoo.co.in>
To: sanjay.[protected]@airtel.in
Sent: Thu, 3 March, 2011 3:49:59 PM
Subject: Being Charged 12000/- for 1.8 GB


Hello Sir

This is jacob from mumbai my no is [protected], have been quite Ok with YOUR service so far. However in jan of 2011 i took ... "2GB free 98/month" GPRS plan-

Recently came to know about my bill showing 12792.69/-


Called customer care found usage showing as 3.8gb

Even if i go by the usage of 3.8GB
i am Completely Dumbfounded and Shocked that a company like AIRTEL is charging almost 12000 for 1.8 GB.


Requesting YOU to Help the Customer

Thank You &
Regards
jacob