[Resolved] Airtel — Airtel post paid disconnection problem | |||
I did ask Airtel to disconnect my post paid connections as am moving out of India. Did tell the same when the customer care or Airtel representatives called me for confirmation of the disconnection request. And they told that my 2 numbers will be disconnected before 6th of April. These calls were voice recorded from Airtel side After raising and confirming this request, did pay the total outstanding amount in one of the Airtel outlet in Madurai. Also confirmed with the Airtel representative in the outlet that there is no other payment required from my side. During this time the Airtel representative in the outlet, asked me to change to Airtel pre-paid from post-paid connection as disconnection will take time but pre-paid conversion will be done in 24 hrs And as per the Airtel representative, the numbers were not converted to pre-paid in 24 hrs. And one of the number was deactivated and other was still active till 6th of April, 2010 After this, I received bills for both numbers And let me tell about the billing for one of my Airtel numbers. The bill was generated for the period after disconnection or deactivation. And I did send so many emails to [protected]@Airtel.com regarding this. The replies were not to the point, all the replies followed a pattern, ".....understand your concerns.....there is a outstanding amount....please pay the bill.....require your co-opertaion..." Can attach those emails & also can share the Airtel number as well if required Have spent so much time and effort in sending so many emails but still no definite response from Airtel side. I wanted to bring to the forum so that can get due justice Please help me to come out of this frustration which is there for months long Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear sir,
I was using a post Paid and broad band Connection of Airtel number[protected], which I sent out a n application to Airtel saying to cancel the number on the month of august 2009.
After numerous calls to coustmer care, for the number disconnected.
Suddenly a call has come from Airtel of a huge amount bill payment, which I have not utilized also. Pls help me out.
I have checked with many of my friends. Airtel is cheating its customers and the customer care is pathetic.
I am giving you the conversation number 93596195 by which you assured me about my request for desconnecton of number.
Pls Help.
Regards
a r goel- [protected]
I was using a post Paid and broad band Connection of Airtel number[protected], which I sent out a n application to Airtel saying to cancel the number on the month of august 2009.
After numerous calls to coustmer care, for the number disconnected.
Suddenly a call has come from Airtel of a huge amount bill payment, which I have not utilized also. Pls help me out.
I have checked with many of my friends. Airtel is cheating its customers and the customer care is pathetic.
I am giving you the conversation number 93596195 by which you assured me about my request for desconnecton of number.
Pls Help.
Regards
a r goel- [protected]
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Airtel Postpaid Connection — After Dis Connection Also Bills are generating
Dear Concern Person,I was using a post Paid Connection of Airtel number [protected], which I sent out a mail to Airtel saying to cancel the number on the month of May 2009.
After numerous mails going from Airtel to me I thought the number is disconnected.
Suddenly a bill has come from Airtel of a huge amount, which I have not utilized also. Pls help me out.
I have checked with many of my friends. Airtel is cheating its customers and the customer care is pathetic.
I am attaching the mails that I have send to Airtel.
Pls Help.
Regards
Animesh...