[Resolved]  Airtel — Harassment by Airtel Popup

Address:

Bangalore, Karnataka

A letter to Mr. Sunil Mittal:



Phone Number:[protected]
Alternate contact number : [protected]

This is a complaint regarding my broadband service. I'm controlling really hard not to use capital letters and abusive words. I'm this close to breaking my laptop due to the amount of frustration your service has caused me.

I've been an Airtel user for past 5 years and 4mbps user for more than 2 years now. For last few months, an annoying SmartBytes upgrade pop-up has been showing up randomly when I'm browsing.

This hinders when I'm sending an email, making a payment, normal browsing, and even when I'm playing games. It ruins the overall browsing experience.

I pay to use Internet, however, it feels like you don't want me to. Over the past few months, I have been advising close friends to not go with Airtel due to absolutely pathetic customer care. I've contacted all possible mediums, and even consumer court forum. I'm helpless, and looking at the way your company is progressing, I guess arrogance has taken the better of you. I'm lucky that I don't use your mobile services because I've been hearing nothing but complaints in that too. However, my current issue is with your annoying popup.

Are you lacking developers? Don't you have anybody with enough programming skill to remove this popup? Why are you so hell bent on advertising?

I'm afraid that this email won't even reach you. But still, I have to do what I have to do.

I hate Airtel now. I was your unofficial brand ambassador an year back, but now I am doing whatever I can to make sure you don't get broadband subscribers. You are on the top right now, but I curse you that you will fall down so hard that one day, you will realize how much pain and agony you are causing your customers.

- A disappointed customer