[Resolved]  Airtel — harrasement for being a CUSTOMER!

Address:

Maharashtra

I got my post paid connection converted to prepaid at the Airtel gallery situated in Lokhandwala, Andheri west on 25th Aug. 2012 for [protected]. I submitted all documents/proof of residence, photo and forms. I was told my services will resumed after 24 hrs.After my service remained disconnected, I visited Gallery again because no one from Airtel could confirm my request. After no. of calls and lot of harrasment I had to go to Gallery again situated far away from my house and place of work where it turned out to be that all I had to do was to recharge with a voucher of Rs. 47 without talk time. I did that and my connection started.
Altthough I had submitted all forms/ photograph/address proof and outstanding amount on 25th itself. Now I get a sms saying my documents are not received! I have to go back to Gallery otherwise my service will discontinue!!
This is most ridiculous. Inspite of being a post paid connection holder, inspite of submitting documents I should run around all over again!!!
Guys in Airtel dont know anything except to repeat like a parrot!
I am shocked to know that they dont even know how to deal with a customer and just hang up when one complains.
I will go to Consumer Forum if my services are affected as this is the only life line for me.
I have never seen more ignorance in any other telephone service provider than airtel..
Can you please talk to these people and sort the problem
Thanks

PS as I write this I get a call from one ms. Rajni Sharma from Airtel to enquire about my complain. She repeats that I should go to that gallery again otherwise my service will be disconnected. She hangs up when I ask for her supervisor.