[Resolved] Airtel — Horrible Postpaid Conversion experience

Ram

from Delhi, Delhi

Address:

South Delhi, Delhi

This is my last resort to seek any solution from Airtel. I got a call from Airtel to convert to Postpaid and somehow I fall for this gimmick, now I submitted all the documents, Paid Rs 250/- on12th or 13th Feb and got the place of residence verified by a visitor on Saturday

I was told on Saturday that the postpaid sim would start working after switching the sim and calling to 59059. That did not happen, I called and lodged a complain on Tuesday,they said it will be done on Wednesday, i.e today before 7pm. The complain no is 189054

I got repeated calls from to confirm that the number has been ported to postpaid and yet all of the claims were false, Then i was asked the SIM no which i gave and after 2 hours without solving the problem, they send me a message that is has been solved. Pathetic.

I again lodged the complain and this time they say that it will be escalated, which they have been saying for 3-4 days

Was this information helpful?

No (0)

Yes (0)

Jan 5, 2017

Complaint marked as Resolved

Verified Support

Feb 20, 2013

Airtel Customer Care's response Namaste Ram,

This is to inform you that your concern listed on 20 Feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Verified Support

Feb 24, 2013

Airtel Customer Care's response Namaste Ram,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33