Airtel — humiliation and cheating

Address:

West Delhi, Delhi

I Poonam Chaudhary, Got postpaid connection [protected] in february 2011. In July i wanted this to be prepaid and called on airtel customer care from there customer executive asked me to go to nearest airtel store and they will make it prepaid . I went to Ansal Plaza, South Ex airtel store but there i was told that airtel store people cannot convert it in prepaid i need to call on customer helpline no. 121. But there i got same response that i need to go t airtel store. Both guys wwere passing me to each other. I got fed up and styopped usng that no. Now from december first week 2012 airtekl guys keep calling me on daily basis to get the payment. When i told them that i am not using it and will not pay my amoutn coz of all difficulties they have given me . Airtel guys started insulting me by usng bad language and high tone. Also, they have exceeded my credit limnit without any informetion which has increased my bill amount. They even did not provide me service of checking my bill amount. Firs they gave me everything without informing and now asking for payment.

This is not less than a cheating, they are making fool o[censored]sers .

I request you to please take action upon my complaint.