[Resolved]  Airtel — refund of excess amount collected after migration from postpaid to prepaid

Address:

Hyderabad, Andhra Pradesh

UNIQUE SERVICE REQUEST NO. 37022724.MOBILE NO.[protected]

1. I have paid Rs. 3480/-
2. You have refunded Rs. 238.22
3. Either refund remaining amount or render account for remaining amount

MY ACTUAL CASE: WHAT YOU HAVE TO READ (!)


In this connection I have to reiterate that:

a) ) I have paid all the dues i.e. my monthly bill and the fraction of bill up
to 28/09/2010.

b)Mr. Santhosh of Habshiguda franchise had issued the subscriber's
receipt.(which I am enclosing now as per your request)

c) After my going to US my daughter Dr. (Mrs.) Pallavi had visited the
Habshiguda Franchise several times and pursued the matter for migration. She
has been told that Mr. Santhosh had left the Airtel job and it seems he had not
put
up my request for migration.

Thus: I) Bharti Airtel Ltd., had failed to control over its executive Mr.
Santhosh that he had not prefered my request for migration from postpaid to
prepaid
since 28/09/2010. After laps of 7 months Bharti Airtel Ltd., is asking the
customer to submit the acknowledgement receipt (!).

2. In your reply you have evasively stated that Rs. 3480/- has been billed
according to usage and hence the bill have been generated without rendering
item-wise detailed account which will reveal that

II) Bharti Airtel Ltd., had failed to update the customer request and claimed
wrong bills by hiding its employees mistakes and put the consumer into loss.

3.You have stated in your reply that there is an excess amount of Rs. 238.22
for which refund request has been taken.

III) As a matter of fact the refund will be more than that amount, if once it
is agreed that my request for migration from postpaid to prepaid was not taken
into account by the failure of duty of Bharti Airtel Ltd., employee (Mr.
Sathosh as per the acknowledgment receipt) and thus wrong bills have been
generated by hiding its employees mistakes.

4. You have not replied to my query that Bharti Airtel Ltd., had failed to
supervise the duties and responsibilities of its executive Mr. P. Ganesh Babu
who had collected the amount of Rs. 3480/- on 17/03/2011 and had not updated
until 05/04/2011 and put the consumer in distress, on which
date the cause of action arisen.

IV) I have requested to provide me a copy of Rules/conditions of Bharti
Airtel Ltd., wherein the mobile services of referral person( i.e. my daughter
Dr. V. Pallavi) will be deactivated if a customer is failed to pay the bill
(of course wrongly claimed by Bharti Airtel Ltd.,). Because one of employee
working in Legal Department of Bharti Airtel Ltd., had threatened my daughter
Dr. V. Pallavi, over phone that her Mobile Phone No. [protected] will be
deactivated if my bill (which was wrongly claimed) is not paid.

6. Thus it is construed that you have not been able to address my query
suitably.

7. I am submitting the document as requested in your mail, without prejudice to
my right to contemplate legal proceedings against Bharti Airtel Ltd., in the
Consumer Court, if you are not addressing properly my grievances stated at I,
II, III & IV above.

Yours truly

(Muthender Velishala)
[protected][protected]-----