[Resolved] Airtel — outgoing facility on gsm mobile & std is blocked | |||
I have locked outgoing calls on gsm mobile & std calls from my Airtel landline phone (no.[protected] through dynamic lock facility provided by Bharti Airtel ltd. On 10th sep.when I try to unlock the locked call facility the dynamic lock was blocked, I request to the customer care representative of Airtel to unlock the outgoing call facility & reset the dynamic lock on 12.09.11 (service request no.is 3928980) & he assure me that the problem will resolve by 5.30 pm of 13.09.11. But it is not resolved till today i.e.21.09.11. I have called several time to customer care all the time they serve me wrong information that the problem is resolved now & you can register again for dynamic lock but when I try to re-register it I found that it is blocked yet & when immediately I call again to customer care I was connected to a new person who don't take responsibility of false information & again assure me to resolve the problem within 4 hours but it didn't. Then I called to Nodal officer of the co.also on 16.09.11, the officer assure me that the problem will resolved by evening of 19.09.11, but it was not resolved. I was call again to Nodal officer on 20.09.11 but he fail to give a satisfactory answer. I can't understand that why the AIRTEL can not resolve such a small technical problem of just unlocking the outgoing call facility & resetting of dynamic lock. We are very much upset because we have only this landline phone at home & only communication system between me & my family when I go to out of city, so hereby I complaint to resolve the problem & to compensate for the same. Thanking you in anticipation! Vishamber Dayal Garg [protected] [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Airtel — outgoing calling facility locked frequently
In the time span of eighteen months third time my phone has been blocked without assigning any reason. And when I tried to contact the Airtel customer care service, Lucknow they just din't respond. Why, I need to know the reason of this frequent blockage of my calling facility.My phone no.[protected].AirTel — regarding outgoing call failed to a particular std number
Dear Sir,I hereby Sanjiv Kumar is your customer.My contact number is -[protected].I'm not able to make one out going call to a particular STD No.-[protected](Jharkhand BSNL NO.).From the past 8 months once or twice in a month i face this problem .I've already filed 1 complaint on this subject on 8 April .But Yet My complaint is not resolved .
Can you resolve this problem .I'm really frustated on this concerned problem bcz already 1 week is over and no any resolvance has been made .Plz solve tis problem .
Reply soon and resolve this problem as early as possible .
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Airtel broadband/phone — Blocking STD calls
sir,From Ph#[protected] at least I must have called over ten times to the customer care to assist me in gettng the STD calls blocked. I had followed the instructions given by them each time, however, it did not work . Finally on 30th Dec.-'07 one of the customer care executive informed me that by 31st Dec.2007 all the outgoing calls will be blocked and the complaint number he gave me was 2955750. The next day the situation was again the same. I have calledthe customer around four times, every time they gave the same suggestions but it is of no help. Even today the condition is the same.