Airtel — Dubious Bill Amount

Address:

Hyderabad, Andhra Pradesh

Sir / Madam,

I like to bring it to your notice that the bill generated for the period Nov 26th , 2011 - Dec 25,2011 was generated against the plan 4Mbps / 999 . But the speeds I have received are not more than 2.3 Mbps . I was receiving the same speeds in the previous plan before migrating i.e 2 Mbps/ 699.

Also while placing a request for migration I was told by the customer care executive that the plan will be activated from Dec 26th 2011 as the request raised was not 5 days prior to the billing cycle . But to my surprise when I speak to the customer care executive offlate they claim the plan migrated on 27th Nov 2011 which in my case is not true . I have captured the results during the stated period from speedtest.net and I can share it across to the concerned if needed.Also There was no communication from Airtel Team regarding the completion of migration as promised at the time of request. Such actions lead to mistrust on the part of airtel with the customers in this competitive world.

Please Clarify the query on the bill generated. Thanks in Anticipation.