[Resolved] Airtel — McPack downloaded unknowingly and was charged Rs. 75

a2zjalsa

from Mumbai, Maharashtra

Address:

Rangareddy, Andhra Pradesh

On March 3rd at 11:18 PM, while I was sleeping, Airtel sent a message saying "Thanks for downloading MCPACK from airtel. You have been charged Rs. 75". I happened to check this message in the morning. I don't even know what is MCPACK or how it landed on my mobile. When I complained customer care about this, they just sent me an sms saying we can't provide waiver as it was initiated using wap service. If not for wap how will it be downloaded onto my mobie, other than PC connection (which I didn't do). That was the most dumbest reply. The complain was that it happened without my intervention. FYI, there is no one else in my house to access my mobile without my knowledge. Please act on the complain, regarding MCPACK, most commonly found on internet. Hope to see the refund.

Thanks and Regards,

Janardhan

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Aug 13, 2020

Complaint marked as Resolved

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Comments

a2zjalsa

from Mumbai, Maharashtra

Now this is crazy. Now I am charged Rs. 99 saying that I downloaded "Now Get Naughty PlayGirls summer pack @99". I am not even using that phone often, i never even visited any website or enrolled for any service, now why am I being charged. Last time, when MCPACK charged Rs.75 for no reason, I didn't care, but now I am going to email you at this address [protected]@airtel.in, please take care of it orelse I will forced to officially lodge a complaint.