Airtel — Illegal Charges - [protected]

Airtel sent me a reply today as below, this is factually incorrect in every way

My phone was never off, if Airtel can’t reach me on its own number, I wonder how good is your service. What hope others have to reach me?

These charges are not valid, I have explained verbally and written all the facts a number of times to several people in Airtel. Please understand I am not going to pay these illegal and unreasonable charges. I guess its going to be losing battle for Airtel, they will lose 5 connections my family has on top of the damages they end up paying for these illegal charges.


Following is their reply to my "Appeal" to this lot of "inconsiderate " guys

Namaste!

AIRTEL WROTE : You wrote in on 29 August 2012 regarding the billing discrepancy of your airtel mobile number [protected].
FACT- I AM WRITING TO YOU SINCE AUGUST 15TH

AIRTEL WROTE : We tried to reach you 02 September, 2012 at 11:05 AM but we were unsuccessful in our attempts in reaching you as the number was switched off.
FACT : My phone was never off, if Airtel can’t reach me on its own number, I wonder how good is your service. What hope others have to reach me?

AIRTEL WROTE : As per reference to the service request number 45456325 we wish to inform you that the charges levied towards GPRS (General Packet Radio Service) against the invoice number[protected] are correct and valid. Hence, we regret the infeasibility to provide any reversal regarding the same.

FACTS : WROTE TO YOU JERKS A NUMBER OF TIMES,TALK TO ME SO I CAN MAKE YOU UNDERSTAND