Airtel.in (Bharti Telecom) — Airtel Recharge Not Successful No Resolution

Address:

East Delhi, Delhi

This is the mail i have send to Airtel on 17th of Feb 2012. After Calling the Customer Service for Lots of time and even till today it is not resolved.
[protected]-----
Hi Sir,


My mobile number [protected], I have done online rechagre of 444/- as on[protected]. And, it was not sucessful but my balance got dedcuted from my account.
I haven't received my balance to mobile and Balance got deducted from my account.
I have placed a complaint on[protected],
The customer executive is Mohit Kumar and supervisor is Netrapal Singh, they have given me the TAT time i.e., on[protected]. my complaint number is CONRC[protected].
I haven't recived any call regarding this but i have received a Message that it is resolved.
With out any initiation how come it can be resolved.
Again I have called to Customer Service I have spoke to Bhanu he is the Floor super visor. I was asking him about my balance he says that It is resolved successful.

How come it can be resolved I dont understand. I need the full details on this issue of my online recharge. If not i will contact to counsumer court with all the proof.

Please, Find the attachment of online recharge not successful along with my bank statement and do the need full.

And for more details you can inquiry my bank CC if needed and my Bank PRN number is MUPI[protected] for the online recharge made.

[protected][protected]

Even i have send the attachment of the not successful and Bank statement for further reference but this Stupid, Airtel people have not solving this issue and they send me the reply message that is resolved.

[protected][protected]
Dear Mr. Nilagiri,

Warm greetings from all o[censored]s at airtel.


This is in reference to the email received on 29 February 2012, expressing concern regarding the non-receipt of online recharge benefit on your airtel mobile number [protected].


As per the feedback received from the concerned team with reference to service request number 38123300, we would like to inform you that, the recharge of RC 444 was not successful in 17 February 2012 on your airtel mobile number and no transaction can be traced regarding the same. Hence, we regret the infeasibility to provide the reversal of the same.

Further, we request you to contact your respective bank.

We regret for the delay in response and inconvenience caused to you in this regards.

We hope that, we have been to assist you suitably.


Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us [protected]@in.airtel.com.


You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email atnodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.


If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Madhabattula Chaitanya
Nodal Office
Bharti Airtel Ltd.
[protected][protected]
Dear Mr. Nilagiri,

Warm greetings from all o[censored]s at airtel.

This is in reference to the email received on 29 February 2012, expressing concern regarding the non-receipt of online recharge benefit on your airtel mobile number [protected].

As per the feedback received from the concerned team with reference to service request number 38123300, we would like to inform you that, the recharge of RC 444 was not successful in 17 February 2012 on your airtel mobile number and no transaction can be traced regarding the same. Hence, we regret the infeasibility to provide the reversal of the same.

Further, we request you to contact your respective bank.

We regret for the delay in response and inconvenience caused to you in this regards.

We hope that, we have been to assist you suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email atnodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Madhabattula Chaitanya
Nodal Office
Bharti Airtel Ltd.