[Resolved]  Airtel — Incompetenat Airtel technical team, unable to resolve my issue even after 1 year

Address:

Rangareddy, Andhra Pradesh

recent reply to Airtel customer care id [protected]@airtel.in, issue not resolved in 1 years time. Would like to sales head for Hyderabad to have a look at below chain of mails.

Thank you for your email.
As mentioned earlier, i had given Airtel 24 hours time, you have failed to fix my issue, you no longer need to resolve my issue i will change my SIM in the next 48 hours.

Today i had 10 missed calls on my number from your customer care.i have other important work to do other then receiving your calls. Request you not to flood my mobile number and stop calling my number. Fix the issue if you can, if not leave it.I consider Airtel is incompetant in solving a simple issue over a period of one year.

i am not paid your helping airtel technical team to find the cause of the issue so request you to ask your technical team not to call me, i will change my SIM in the next 48 hours, if you can resolve my issue fix it and call me, not before that.

If you have a solution for me within the next 48 hours, i would consider your card, providedAirtel pays me compensation for the inconvenience caused, loss of mental peace, waste of my time and energy in making calls and receiving calls speaking to your customer care people.If not please do not waste your valuable time in resolving my issue.

Thank you for your efforts.

Shambhavi


On Tue, Apr 2, 2013 at 11:15 AM, <[protected]@in.airtel.com> wrote:
Namaste!

We understand from your previous email, expressed concern regarding the inability to make Outgoing calls for STD BSNL landline numbers from your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We understand that this situation must have inconvenienced you.

To address your current concern, we have raised a complaint regarding inability to call STD BSNL landline numbers with the relevant team.

For your reference, the Unique Service Request number is COGCS[protected].

Our team will be contacting you by[protected] with an update on the issue.

We request your co-operation until such time.

airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest.

Please do write in for any further assistance.


Yours Sincerely,
Avinash Doddmani Siddalingappa
Customer Care
Bharti Airtel limited



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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 02/04/2013 02:55:01 AM
Subject: Re: [protected] [|BAL|Qrc101041316041715354920|]

FYI

details for further action:

SIM number [protected] H - 2
Duration of problem ever since i purchased the SIM on 10th April 2012
Location of problem Kondapur hyderabad
Exact address infosys gachibowli campus , everywhere in hyderabad
Originating number [protected]
Destination number [protected], [protected], [protected], [protected], all
Goa BSNL
landline numbers, i have never been able to
make a single call to any landline
ever since i have purchased this SIM
Type of handset samsung galaxy ace GT 5830i
Error message no error msg... number does not get dialed, just
gets ended teh moment i dial any bsnl landline numbers i have tried 0832 as
well as +9132 prefix, nothing is working.
Information about the concern type
Town name


i have no more patience to write to you or waste my time in calling you.So if
you have any more queries have the decency to call me.

Let me know if you can fix this issue within 24 hours, if not i not not need
your assistance any further.i will go for some other provider who can connect
me to landline numbers

Also please send me email id sales manager for hyderabad zone

Thanks.

Shambhavi


On Mon, Apr 1, 2013 at 5:25 PM, <[protected]@in.airtel.com> wrote:
Namaste Shambhavi Verenkar,

Ref: Email dated 01/04/2013, expressing concern regarding the inability to make
Outgoing calls for STD numbers from your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that the Incoming and Outgoing call services are
active, as per our records.

Hence, we request you to revert with the following details for further action:

SIM number
Duration of problem
Location of problem
Exact address
Originating number
Destination number
Type of handset
Error message
Information about the concern type
Town name

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,
NAVEEN KUMAR
Customer Care
Bharti Airtel limited



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Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=57B8D92750B1
D72067ACE72955B4D93E414445B13595C0C1C0C0C6C8C1C4C4CBCD3059A0E0276C93FF 9 A
B&refno=Qrc101041316041715354920



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 01/04/2013 04:03:21 PM
Subject: Re: [protected]

This is highly ridiculous i had make this complaint almost a year back and it
is still not fixed.

i had raised a complaint with airtel almost a year back on 15th April 2012 ,
saying i cannot make calls to any STD BSNL landline numbers.I got a from airtel
customer care saying it is resolved.



As on date 1st April 2013 i still cannot make STD calls, this is the limit.I
have been a loyal customer of airtel in the past 10 years inspite of changing
numbers and cities but this response it truly disappointing.

I expected much better service from a reputed telecom provider airtel. I think
its time i should switch to one of your competitors.

Airtel you are now forcing me to
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