[Resolved]  Airtel — Incorrect commitment given by executive

Address:

Hyderabad, Andhra Pradesh

Hello,

My mobile number is [protected].
Two months back I got excess amount in the bill.

One of Airtel employ Meghana(Mobile Number: [protected]) from collections department called last month and told me that actual amount is 2106 and if I pay that amount the remaining excess amount will be waved off and mobile will be activated.

I paid 2106/- on 18/02/2013 receipt number[protected]. but the excess amount is not waved off. I called up her yesterday and she said the incident is closed at their end and service should be normal., but it is not the case.

I called up customer care and explained same thing several times and wrote numerous emails. but no one is actually helping to solve this issue.

Service Request number given as : 49130464

My mobile number is still disconnected and no one is answering my query.

I want my mobile number activated and per the commitment given by their executive.

Could you please help me on this?

Thanks and regards,
Srinivas.