[Resolved]  Airtel — Incorrect Recharge

Recharged with Airtel for Mob. [protected] for Rs 125 for 3600 3G minutes but instead, was given 275 A2A minutes which is of no use to me. On top of that, on contacting customer care, they refused to help in this case and disconnected the call twice. On contacting third time, IVR did not allow to speak with customer care. Finally made complaint at Airtel presence with complaint no. PR[protected], but so far nothing has been done.

I'm surprised that they advertise one thing and provide. And when you raise this with customer care, they simply disconnect the call and deny you further contact with them.

Appalled at the quality of service provided by them. As if they are interested only to add customers and when something goes wrong, simply bury their head under sand.

Suleman
Complaint No. in Airtel Presence: PR[protected]
Ph No. [protected]

Namaste Mr.Suleman,

This is to inform you that your concern listed on 13 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr.Suleman,

We would like to inform you that your concern listed 14 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hi Team,

When I login to my account My airtel in the airtel 3g plans tab I see for 449/- 2.5 GB for 30 months when i recharged my number with that amount thru SMS SBI banking money got deducted but there no recharge hapen..Could you please check the issue and do needful.

TRANS ID :MB[protected]
NETWORK :AIRTEL
MOBILE ID :[protected]
DATE : 29th NOV, 2014
Regards,
Sriram

Hi Team,

When I login to my account to My airtel, in the airtel 3g plans tab I see
for 449/- 2.5 GB 3G for 30 days when i recharged my number with that
amount through SMS SBI banking money got deducted but there no recharge
happend..Could you please check the issue and do needful.

TRANS ID :MB[protected]
NETWORK :AIRTEL
MOBILE ID :[protected]
DATE : 29th NOV, 2014

Regards,
Sriram