[Resolved] Airtel — incorrect tariff | |||
Hello Airtel Team, As per your promise Rs. 150 is credited to my Main Balance. But my problem is not over yet. One issue is resolved and you people have raised another issue for me, Earlier my Call Tariff was 1PAISE/SEC Now suddenly it is increased to 1.5 PAISE/SEC When I called Customer Care, I received the information that the Call Tariff is changed since 2nd March 2013. When did this happen and I was not even informed about this. How can my earlier validity change without even notifying me. Your Nodal Officer is also not responding and the Contact Number that you provided is also useless. What should I do in this case. Should I have to through all the troubles again ??? to get a Resolution Regards, Rehana Ismail Was this information helpful? | |||
Nov 11, 2016 Complaint marked as Resolved Verified Support Mar 05, 2013 Airtel Customer Care's response Namaste Rehana, This is to inform you that your concern listed on 05 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at [protected]@in.airtel.com. Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) BhartiAirtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Mar 07, 2013 Airtel Customer Care's response Namaste Rehana, We would like to inform you that your concern listed 05 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com. Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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As per your promise Rs. 150 is credited to my Main Balance (Ref - CWRCH[protected]). But my problem is not over yet. One issue is resolved and you people have raised another issue for me,
Earlier my Call Tariff was 1PAISE/SEC
Now suddenly it is increased to 1.5 PAISE/SEC
When I called Customer Care, I received the information that the Call Tariff is changed since 2nd March 2013. When did this happen and I was not even informed about this. How can my earlier validity change without even notifying me and this is not at all acceptable.
Your Nodal Officer is also not responding and the Contact Number that you provided is also useless. What should I do in this case. Should I have to through all the troubles again ??? to get a Resolution
Regards,
[protected]