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[Resolved]  Airtel India — Very Poor Customer Service at City Centre, Kolkata

Sir / Madam,
I pay the Airtel post-paid mobilephone monthly bill for myself and friend at City Centre, Kolkata. However, during the last three months, whenever, I visit your City Centre office, I am informed that your server is down. Therefore, I pay my bill and a manual receipt is issued by your cashier but I cannot check the bill amount for my friend as the server is down and my friend has to travel from Kurseong to Darjeeling, a two hours one way drive, to pay his bill. Can you please look into this problem and ensure that your server is always UP as you are a communications company. Anyway, if it is a genuine problem beyond your control, your cahsier should use the Office Airtel phone to call and find out the bill amount.
Best regards.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  3 CommentsShareTweet


airtel/india — poor customer care

the customer care of airtel is poor you can not talk to their representative by any means If one tries to connect through 121 the voice mail will never accept your request -customer care and if it recognises the same it will not connect but revert back to whole process.
airtel defrauds its prepaid customers by deducting money on sms,s even if messeges are not sent. they also debit from your account if you connect their helplines like [protected],[protected] or[protected]

AirTel — customer centre

Hi guys... Customer service of Airtel is soooo... worst that if we call from phone we never reach the

telecaller even waiting for more than five min and funny part is call gets disconnected and if we walk

into customer service center located near jayadeva hospital on bannerughatta road bangalore, we have to

take token and wait for min two hrs for our turn and wen our turn comes and problem is not solved even

talking to the person incharge and if we have gone on behalf of our father and if we argue they simply say

u not the person who is using and u third party dont talk... how can son be third party???
I want to talk with Customer Care . My mobile no. is [protected]. But I can't reach to talk with them. They have locked my mobile no. So. I can't talk with them. Why are they doing so again and again? Please tell me as soon as possible.


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    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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