[Resolved]  Airtel India — junk service

Guys, their customer service at agent level is hopeless, I have doubt if they can understand what is spoken and written in English as I had recently faced hell lot of issues and had to waste every day an hour to get things back to normal they have renewed my additional number without any prior intimation and they charged me with fines and had disconnected my main line every day at around 6-7p.m, what they don't understand is I am paying my bills in time and in advance and why they have to disconnect my service at such a time of the day when our family want to get hold o[censored]s back from journey.
the other silly point is they want to log the complaint only from a prepaid phone as I am a prepaid customer i wonder how to trace a prepaid Airtel customer on the streets and get my issue resolved.

this is very frustrating on how a company of such a caliber does work and also my point is if i pay the bill one day late they charge me fine are they going to compensate for the time they have put me through.