Airtel India — Airtel Complaint # 39842132 ***URGENT*** | |||
This is in regards to Airtel complaint # 39842132. I have applied for an IPTV connection on November 10, 2010 and this has been my worst experience with Airtel. Below is the series of events that has happened on this connection till date: 1. Nov. 10 / 2010 – All formalities were completed by me. 2. Nov. 12 / 2010 – Form was submitted for installation. One day lag here by Airtel Sales Team. 3. Your sales person never answered to my calls after that to update on the status of my connection. 4. Nov. 15 / 2010 – Spoke to Manish Sharma (TSM). He Informed me today that due to some technical errors requested system cannot be installed at my place. Airtel Sales should have checked the same before they sold this connection to me. Also, there has been no concrete update on my calls to Customer Care. I spoke to 10 different people from CC and I was given 10 different dates by them for the installation of my system. It’s not always about money, sometimes it’s about customer experience as well and Airtel it losing the same big time because of these issues. Apologies, however, I never expected this kind of Customer Service from a brand called Airtel. I have filled in a request for the refund and nodal desk (Anoop and Paramjeet Kaur) has informed me, that same will be processed within 20 days. Would appreciate if the request for refund can be honored latest by Nov. 26, 2010. I spoke to Nodal Desk today again (Nov 29, 2010) to check on the refund status and they communicated that they do not have any idea of the same. They are simply fooling their customers. Requesting you to please take this up with Airtel on top priority. Was this information helpful? | |||
 2 Comments | |||
Comments
Hi Rakesh,
Do you think issues get so easily resolved at Airtel. I have received the refund cheque and the best part is that name on the cheque is incorrect. Would you be kind enough to explain me as to what airtel needs from their customers. They are setting up the new examples for the corporates in the country. Airtel status has been so much deteriorated in terms of services and customer experience. Please advise on the next action step.
Do you think issues get so easily resolved at Airtel. I have received the refund cheque and the best part is that name on the cheque is incorrect. Would you be kind enough to explain me as to what airtel needs from their customers. They are setting up the new examples for the corporates in the country. Airtel status has been so much deteriorated in terms of services and customer experience. Please advise on the next action step.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Appreciate for taking up the issue. I received call from Airtel Nodal Desk (sharath today) and he informed me that refund process takes 35-40 days. Earlier it was 25-30 days as per your representatives. This is heights of miscommunication and faking around with the customers. Am sorry but this is the worst org. structure that one can find in India. AIRTEL IS A CHEAT.