[Resolved]  Airtel India Ltd. — EXTRA CHARGES, WRONG INFORMATION GIVEN BEFORE TAKING NEW CONNECTIONS

Airtel-GPRS Service — GPRS activation improper

I have been trying to contact airtel at 121 and [protected] but it was of no use as the call just gets disconnected after choosing all the options. I am paying for the GPRS service but still not able to access my office mails on this address on my mobile.I do not want GPRS for accessing internet but for accessing my office mails. I do not want to pay fo something when i am not able to use it. Please someone help me. Either please disconnect the service or i should be able to use the service to access my official mails.

I am really surprised with the no responsibility attitude of airtel (they do not even call back if they have n't heard the complaint o[censored]ser). They actually do not want to entertain any complaints.

Is this one of biggest companies of India whose CEO had been awarded many coveted awards of EY and ET etc. What a shame if some foreigner takes the service of airtel, they will be in for a biggest surprise of their life!!! Also i am concerned with such poor quality service and wonder why a Singapore based Company invested in such a Company which does not have a minimum quality standards, even MTNL is far better then Airtel.

If somebody is hearing especially brabd amabassadors please stop appearing for this Company's ad...they are not worth it.

I must say their service is SHAMEFUL

Monisha
[protected]

Airtel India Ltd. — Improper Billing of GPRS services

I have corporate connection plan of airtel mobile services.Airtel has charged 3783.40 Rs. for GPRS services for the billing period of 05-Sep-2009 to 04-Oct-2009. I haven't used this GPRS services in my mobile.As per airtel record they have activated GPRS services in my mobile on[protected] and stopped GPRS on[protected].And as per our record sms by airtel GPRS services activated on[protected] and deactivated on[protected].After that I don't have any record of SMS of GPRS activation in my mobile.
I request you to please look in to this matter and resolve it as soon as possible.

Reply After Receiving email from Airtel................
As per your statement in below email of GPRS activation on 21 July 2009 is wrong bcoz related to this I don't have any SMS provided by Airtel. I have not made any request of GPRS activation after the[protected].This is your server or database problem of billing and you people are adjusting this money in to my account.
I have clearly told you that I haven't used GPRS services b/w these dates.This is some kind of backend problem of your billing system and you need to check this again.Since last two times you are returning GPRS money in to my account which you have charged earlier to me.This SMS I have already forwarded to 121 from [protected] please check this.
I request you please check from backend bcoz this is the server or backend problem.

Sir, I request you please look in to this matter.

This is to bring to your notice that i am using airtel connection no. [protected] on the name of Mr. Prashant Malhotra.I got Gprs connection activated but no details were told by sales exec. Executive said on daily basis Rs 20 will be deducted .Now when i have received the bill the the usage of Gprs was around 1200 approx, which was too high and no clear information regarding the same was given by airtel customer care executives.When verbal complaint was launched they clearly said they cant help & you have to pay this amount.

Now a days internet is so cheap. Airtel broadband connection ( landline) is available at rent of Rs 599/- with unlimited useage & the same company is charging different plan to its customers using mobile connection which is brech of trust to loyal & old customers.Apart from this competitor Vodafone is giving the same plan( GPRS ) at monthly rent of Rs 299/-useage unlimited.

More over when I gave request to stop my GPRS on 2nd Dec, even after receving the message that it will stop within few hours, it was stopped on 7th Dec after my reminder again at airtel customer care.Why should I pay more for service which I have not used .As such there is no check available where the customer can see his daily useage.

In these circumstances if you can help me to rectify the bill, I can continue with the connection and if not pls stop the connection from immediate effect.I will not give you any further reminders to close the connection.This is my 1st & the last written reminder to close the connection.

looking forward for a positive reply from you.

Prashant.
280-l, Model Town
Jalandhar

Airtel India Ltd. — Fake call

Hi,
I got a missed call today (4th Jan '11) in the eveining , from [protected]. actually I have seen the number from my mobile is like +9234..., I thought that it's somewhere from India, and I called back, that person who talks in hindi, said that you won 25 lakh lottery from Airtel for your special number, and he gave a number ([protected], Mr .Sighaniya, Senior Supervisor) asked me to call to him, but I didn't make any calls to that number,suspecting it for a fake call.
Immediatly I checked with airtel customer care, and they told me that already such calls are being received by other airtel customers also, where they are asking for bank details.

I want airtel, to become proactive in registering such complains and inform all their users about the same
so that customers may not fall in such traps.

Rajesh Kumar Gautam