[Resolved]  Airtel — Change of package

Address:

Indore, Madhya Pradesh

Dear sir,

My customer id is [protected], on 28th may 2011 I tried to change my economy pack to ala carte pack from your website www.airtel.in/digitaltv and I received an auto email that we will contact you shortly but nothing happened then on 31st may 2011 again I tried to change it and again I got the same email. Finally I called up your customer care on 1st june 2011 about this problem then someone told me that it will not get change with above mentioned website they told me a new website to change the package i.e. www.airtel.in/topups/topups.html since morning I am trying to open this website but all the time it gave me erroe page cannot be displayed...4 times I have contced customer care but nobody gave me answer, they were aying its opening up here on that also I said I am telling you channels you plz do it for me will give ypou all the info but no call was a getting disconnected again n againand the last person whome i spoke was a really rude person his name was prashant and I was not expecting such a rude behaviour from airtel..I think you guys are making money but loosing out customers trust.
I just want my problems solution bcoz i am getting frusteted from all this since last 4 days I just rying to change the package and its not happening such a waste of time with airtel dth. I regrat I opted for airtel dth.


Disha