[Resolved] Airtel — Inflated postpaid mobile bill

a_vrl40

from Mumbai, Maharashtra

Address:

Gujarat

Dear Sir, I have received inflated mobile bill for Nov'12 for Rs. 1800/- which is now increased to Rs.2400/- i am mentally harassed by the co. by sending letters and officials for receving payment. they have charged 900 smes to singal unknown no. which officials who visit my residence also confirms is wrong. i have now received letter to pay rsd. 2400/- today i.e. 25th April 2013 or else the matter will be sent to court. i spoke to company official Mr. Tripathy Mob : [protected] who was very rude and asked to do what is return in letter, kindly help as i feel cheated and very nervous.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ajay Khullar

from Gurgaon, Haryana

AirTel — Inflated Bill

Hi,

I have been complaining about inflated bills for past few bills. They have raised the bill of the time period when no one was at home. I am complaining every day, no one seems to be interested in understanding the problem. I was charged for the period, when i have requested for shifting. They dont even block the number during the time period. My bill used to come in the range of Rs. 1300.00 - Rs. 1400.00 per month. All of sudden it went beyond Rs. 4000.00 per month and next month it went upto Rs. 8588.00 I have been complaining to airtel for long time, no one is ready to listen to me. The strangest part is that they have raised the bill for the period for which no one was at home. I am not sure, what is wrong but there is definitely something wrong.

Customer Care team and billing team never listens to customers and they dont understand any thing. I have written to nodal offices too, and that didnt even solve the purpose.

a_vrl40

from Mumbai, Maharashtra

Bill received for Mobile no. [protected]

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste ([protected]@yahoo.co),

This is to inform you that your concern listed on 25 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste ([protected]@yahoo.co),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33