[Resolved]  Airtel — INSTALLATION OF NEW DTH

Address:

Jaipur, Rajasthan

Dear Team

This mail is with regarding to the pathetic service issue which i had faced with Airtel Digital TV after purchase of it.

On 22nd April, 2013, I had called your customer care for booking of New Airtel Digital TV Connection. After conversation, he sent me a link for the payment through Debit Card for an amount of Rs. 2790. I paid that amount at 12:05 PM on same day and was assured that installation will be done in 24-48 hours. The concerned person, who sent me link for payment has also confirmed about received payment.

Then I received couple of texts in the night saying about `Thank you for choosing Air tel, Customer ID- [protected], Booking ID- 4494632 and recharges for an amount of Rs 2790. Then I waited on 23rd April and 24th April, 2013 that the installation team will come and install it as I am working in private sector too. So I need to manage my official timings. I had received 1st call regarding the address confirmation on 23rd April and on 2nd call on 24th April and they assured me that installation team will come up very soon.

On 24th April, 2012 after completion of 48 hours as promised by Airtel, I called up to register a complaint with company itself first. Unfortunately, the pathetic customer care executives either put my call on hold for a long time or disconnected it. I am totally harassed by the service provided by Airtel. They are very quick to deduct the money but when it comes for service delivery then they are the worst.

Please let me know whom should I believe now..??? I lost faith with Airtel, & planning to disconnect my Mobile, 3G as well & for sure I will spread this across social network shortly, if i am not able to get this issue resolved.

Furthermore, I am going to lodge a formal complaint in consumer court to solve this issue if it is not solved quickly

Regards
Deepinder Singh
[protected]