[Resolved]  Airtel Internet Data Card — keep generating false bill

Address:

Jorhat, Assam

Dear Sir/Madam,

With due respect, my name is Raju Barua, iam from jorhat assam and my airtel data card account number is [protected]. After purchasing this internet data card and post paid internet connection i came to know that my location is not feasible and i have immediately called one of your rep and they told me they will fix the issue but no one fix it however when i came to know that i have to pay first month bill and no exception so i have given the data card to one of my friend who used if for a few days than returned me when the very next month i tried to contact airtel to cancel my account they told me some of their rep will come to my home and check the connection .last week two of their rep came to home and they checked and came to know that its true that my location is not feasible however no one fixed the issue. And the bill keeps generating every month.This is completely a false advertisement and they should told me in advance that data cards are only good where you guys have tower coverage. And the worst thing is that one of their rep himself recharged my account with Rs99.00 on 13/07/12 without my permission his mobile number is [protected]. Because of this now again my connection is activated and bills keep generating and i am unable to use internet. You can check my account details it will show you zero usaged reason my location is not feasible and . My only request is that please allow me to surrender my internet connection and i should not pay the whole bill amount since i was not able to use the service also you need to give some punishment to these people one who sold the internet without checking the feasibility and the one who made a payment of Rs 99.00 without my permission.

I have already emailed Nodalofficer.[protected]@in.airtel.com and appellate.[protected]@in.airtel.com and than after 24 hours they contacted me via phone and said its fine i just need to pay Rs 2000 and they will permanently disconnect my connection so the very next day i have made the payment and inform them to disconnection my internet connection as promised but they said Rs 2000 is not enough i need to pay more Rs2600 which i feel not fair. So please someone help me they are just looting innocent customers...