[Resolved] Airtel — internet issue | |||
Hi sir I am facing issues with internet speed on my phone since 9th January 2013 and I had a word with almost everyone in airtel. Customer care people don't even know how to talk to the customers. They don't even know that I have been using intenet from last 3 yrs, they don't have records for the same. I have registered a complaint with highest level of airtel (applette) on 17th jan 2013 on which I was about to get the resolution by 25th Jan 2013... I never received a call or an email from airtel by 25th. Therefore I contacted them today on the phone and Anita or Amisha from airtel said that she will contact the concerned department and would call me back in half an hour but I never received a call back again.As a customer I am not supposed to get this kind of service. A lot of time they have done this to me (giving me run arounds).My internet is running very very slow on my phone due to which I am losing a lot business.Airtel only says these fancy lines on the email to attract the customer but this is all rip off.I would like you to please intervene and help me fix this with airtel...Please let me know whatelse I can do. Regards Kunal Kochhar [protected] Was this information helpful? | |||
Nov 5, 2016 Complaint marked as Resolved Verified Support Jan 30, 2013 Airtel Customer Care's response Namaste Mr. Kochhar, This is to inform you that your concern listed on 29 Jan. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 22, 2013 Airtel Customer Care's response Namaste Mr. Kochhar, We would like to inform you that your concern listed 29 Jan. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 3 Comments | |||
Comments
[protected] sir i m facing lots of problems...my internet is not working the 2g sign is showing..i talked several custmor care bt i didnt get any useful help from anyone plzz its 1 day is over my net is nt working its urgent
Reply
I am using plan of Rs1599 which includes 8GB 3G data but from last one month iam not able to use internet. As per customer care suggestion i have changes he SIM card i have change the settings also.but i havent get solution yet n iam paying complete bill of RS.1599.
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